Veterans Program Manager of Social Services

Description

This position is responsible for overseeing and developing operations for SALT Outreach’s Homeless Veterans’ Reintegration Program (HVRP) across the Tri-County area (Orange, Seminole, and Osceola counties). HVRP is an employment-focused program serving eligible veterans through career readiness, individualized employment case management, job placement, and employment retention support. The Veterans Social Services Manager is responsible for implementing efficient policies and procedures, supporting and holding veteran services staff and interns accountable, and collaborating with leadership, employers, workforce partners, and community organizations to achieve positive employment outcomes. The Manager may also intervene in crises and ensure continuity of veteran employment services.

Responsibilities and Duties:

Program Development and Planning

1. Collaborate with the Director of Social Services and Leadership Team to develop and implement policies and procedures for the HVRP veteran employment services program.
2. Identify areas for improvement and develop strategies to enhance veteran engagement, employment readiness, job placement, and retention outcomes.
3. Evaluate program effectiveness through employment outcome data, assessment of processes, and veteran participant feedback.
4. Keep up to date on HVRP requirements, workforce development best practices, and relevant veteran employment policies.
5. May be required to engage in special projects that will enhance the organization’s overall growth

Team Leadership

1. Empower and provide guidance, support, and tools necessary for the Senior Case Manager and veteran employment case management staff to carry out their responsibilities.
2. Arrange and conduct training and workshops to keep staff informed of HVRP requirements, employment services practices, and procedures affecting veteran service delivery.
3. Conduct regular team meetings, Interviews as needed, and performance evaluations and hold staff accountable to the Organization’s standards
4. Encourage professional growth and provide resources for continued learning and development.

Case Management

1. Oversee the overall operations of HVRP employment-focused case management services across the Tri-County area.
2. Identify yearly and monthly goals for veteran enrollment, employment readiness, job placement, and retention, and oversee progress toward those goals.
3. Intervene in crises and emergencies and provide veteran case management support to staff and departments as needed.
4. Educate internal departments and external partners on HVRP eligibility, referrals, workflows, employment services, and program expectations.

Collaboration and Coordination

1. Identify and build relationships with employers, workforce development agencies, veteran-serving organizations, and community partners that support employment outcomes.
2. Arrange employer engagement opportunities, workforce partner meetings, and community visits to strengthen job opportunities and staff knowledge.
3. Under the direction of the leadership team, coordinate with Universities/Colleges to provide field education to Social Work Students

Documentation

1. Ensure veteran participant records, employment services documentation, and program outcome reporting are accurate, timely, and up to date.
2. Continuously evaluate the efficiency and effectiveness of HVRP documentation and employment tracking tools and adjust as needed.
3. Keep up to date on applicable HVRP documentation requirements, privacy guidelines, and reporting practices.
4. Hold staff accountable to policies and procedures relating to case documentation, employment outcomes, and information management.

Supervision

1. Assist in supervising Social Work Interns from local Universities/Colleges
2. Assist in the interviewing and orientation of new social work Interns.
3. Assist in conducting training with social work interns as a group and individually.
4. Be an ongoing resource and coach for interns throughout their internship experience.

This is not a full description of job duties and responsibilities and additional duties may be assigned by the Director of Social Services and SALT’s Leadership Team.

Requirements

Requirements

• Must have a Bachelor in Social Work (BSW) with 2 years of working experience
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Organized accurate, thorough, detail-oriented, and able to monitor work for quality
• Intermediate level with MS Office Suite and Google Docs

Preferences

• Experience working with veterans, HVRP, workforce development, employment services, or populations facing barriers to employment.

Physical Requirements

• Ability to lift to 50 pounds
• Ability to stand, walk, sprint, run, and patrol for extended periods
• Must hear and see well (either naturally or with correction)
• Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
• A considerable amount of time making repetitive motions
• Work in a fast-paced environment with frequent interactions with customers
• Ability to function with frequent temperature changes between indoors and out
• Work in various weather conditions, including heat, cold, and rain
• Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
• Considerable amount of time using a telephone and computer
• Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks
• Answer phone calls and communicate with colleagues and clients verbally throughout the day
• Use hands and fingers for typing and operating office equipment, such as printer sand scanners
• Use hands and fingers for precise mouse movements and keyboard shortcuts
• Review and analyze printed materials for accuracy and quality
• Attend meetings and collaborate with team members in various office settings
• Collaborate with colleagues and communicate professionally in person and via email
• Sit at a workstation and use a computer to respond to customer inquiries and resolve issues
• Use a headset to communicate with customers over the phone for extended periods
• Navigate between multiple software systems to access customer information
• Occasionally stand and walk within the office to consult with supervisors or assist colleagues
• Attend meetings and collaborate with team members when needed

EEO Statement

SALT Outreach, Inc. provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state, or local laws.

Drug-Free Workplace Program Statement

SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We

strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized

controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.