Outreach Manager

Description

This position is responsible for all Outreach Services delivered to the unsheltered in Orlando. These include showers, laundry, mail services, charging stations, registration, food, hygiene products, haircuts, clothing, storage services, volunteers, and partner relations. The position supervises the Outreach Assistants in Orlando and directly reports to the Outreach Director.

Responsibilities and Duties:

The functions of this position include:

1. Resource Management
   1. Will create and enforce schedules with the Outreach Services team
   2. Will assist and conduct interviews with Outreach Service candidates
   3. Will assist with the processing of group applications and volunteer applications
   4. Will conduct or delegate volunteer orientations and training
   5. Coordinate volunteer groups via SALT’s Volunteer Management System
   6. Will suggest Policies and Procedures and Standard Operating Procedures specific to the Outreach Services Department to the Outreach Director
   7. We will conduct annual evaluations, 90-day evaluations, and one-on-ones with outreach services staff
   8. Will be responsible for creating the daily operating schedule
   9. Will be accountable for appreciating and recognizing Outreach staff in Orlando for exceptional work
   10. May participate in the normal disciplinary action process of Outreach Services staff if necessary
   11. Will submit a maintenance request and notify the Outreach Director of any maintenance needed
   12. Ensure opening and closing procedures are followed daily by utilizing the printed accountability sheets
   13. Will complete device check-in form and ensure all devices used are properly stored after each operating day
2. Inventory Management
   1. Will complete inventory restock spreadsheet weekly and submit to the Purchasing department.
   2. Will notify the Purchasing department when items need to be restocked
   3. Will inform the Outreach Director when items need to be purchased
   4. Will be responsible for restocking inventory with the assistance of the Outreach Assistants
   5. Will be accountable for in-kind donation processing
   6. Will be responsible for providing donors with tax receipts and making copies for organization record-keeping
   7. May be responsible for delegating counting and may assign Outreach Assistants to assist
   8. May be responsible for delegating inventory sorting, tagging, and organizing to Outreach Assistants and Volunteers.
3. Outreach Service Facilitation
   1. Will oversee and ensure efficient registration procedures through biweekly audits and quality assurance checks
   2. Will complete regular assessments with Outreach staff
   3. Will be responsible for organizing and delivering mail service
   4. Facilitate and conduct morning team huddles with all Outreach staff
   5. Will ensure that employees complete incident reports and homebound incident reports promptly when necessary
   6. Will ensure appropriate accommodations of Outreach Service partners and efficiency of partner service delivery
   7. Ensure adequate staff coverage is available for maximum effectiveness and efficiency of Outreach service delivery
   8. Ensure that all Outreach service staff members maximize their time and efforts.
   9. Is responsible for attending weekly management meetings
   10. When need be, you may call 911 for security purposes
   11. Will take incoming calls from clients and will be assisted by the Outreach Director if the call volume is high.
   12. Will conduct 1:1’s with Outreach assistants in Orlando
   13. Will utilize and submit points for the SALT point system
4. Expansion Assistance
   1. Will assist the Outreach Director in all expansion efforts that involve Outreach services

Requirements

Qualifications:

Requirements

Requirements

• two years of supervisory experience/ manger experience
• Background in customer service and service delivery
• Excellent verbal and written communication skills
• Strong time management skills (arrive to work on time, ensure accurate clock in and clock out, manage work hours to a 40-hour work week)
• Strong leadership skills, including the ability to problem solve and create a good working environment for the Outreach team
• Organized, accurate, thorough, detail-oriented, and able to monitor work for quality
• Must be able to lift, push, pull, and carry 50 pounds
• Must be able to stand and walk for prolonged periods
• May need to sit for up to 8 hours at a time with standard breaks
• Intermediate level with MS Excel, Word, and Google Suite
• Must Maintain a Valid Drivers license at all times
• Experience in working with the homeless population
• Experience driving trailers or other large vehicles

Education

High school diploma or equivalent

Preferences : Bachelor's degree in Social Work, Psychology, Public Administration or relevant field

EEO Statement

SALT Outreach, Inc. provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state, or local laws.

Drug-Free Workplace Program Statement

SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We

strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized

controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances or with measurable quantities of alcohol, illicit drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violating this policy, including a positive drug test, may lead to disciplinary action, including termination.