Director of Social Services

Description

The Director of Social Services oversees all the Social Services Managers who oversee Case Management teams. This position is responsible for ensuring the effective delivery of support services, developing, and implementing strategies, and collaborating with the Outreach department and other stakeholders to achieve positive client outcomes. This position involves program management, providing supervision to case management, team leadership, quality assurance, and continuous improvement of support services processes.

Program Development and Planning:

• Develop and implement comprehensive social services programs, including strategies, policies, and procedures.
• Collaborate with stakeholders to define program goals, objectives, and service delivery models.
• Identify and establish best practices and evidence-based approaches for effective Social Services.
• Monitor industry trends and regulations related to case management and adapt programs accordingly.

Team Leadership:

• Lead and supervise the Social Services Team, providing guidance, support, and professional development opportunities.
• Foster a collaborative and supportive team environment that promotes effective best practices and ethical standards.
• Conduct regular team meetings, training, and performance evaluations to ensure high- quality service delivery.
• Ensure compliance with ethical guidelines, professional standards, and licensure requirements.
• Encourage professional growth and provide resources for continued learning and development.

Oversight and Supervision

• Oversee the coordination of client intake, assessment, and individualized service planning.
• Ensure that the Support Services Team effectively assesses client needs, establishes goals, and develops appropriate service plans.
• Oversee all case management within different programs, including the SALT Outposts and the SOS weekends and consulting services, ensuring the overall effectiveness of the programs.
• Monitor the Support Services Team to manage caseloads to ensure appropriate client-to- staff ratios and workload distribution.
• Coordinate with other departments or agencies to ensure seamless service coordination and referrals.
• This position is an in-person role who will have rounding responsibilities for all SALT Outreach sites delivering case management services.
• One day remote may be available after 90 days to complete administrative work.

Program Evaluation, Quality Assurance, and Continuous Improvement:

• Develop and implement quality assurance measures to monitor and evaluate the effectiveness of the Support Services Department.
• Conduct regular audits, reviews, and outcome assessments to ensure compliance with established standards.
• Utilize client feedback and outcome data to inform program development and continuous improvement.
• Identify areas for improvement and develop strategies to enhance department processes and outcomes.
• Collaborate with stakeholders to implement changes and drive continuous improvement initiatives.

Collaboration and Coordination:

• Collaborate effectively with cross-functional teams, including Support Services, Grants Management, Data Analytics, Reporting, and Finance to ensure effective data management and reporting processes, and to ensure a seamless and coordinated approach to client support.
• Collaborate with internal departments, external agencies, and community partners to enhance services. Establish and maintain collaborative relationships with referral sources, and community resources.
• Participate in collaborative networks and committees to stay informed about best practices and resources.
• Build and maintain strong relationships with funding agencies, community organizations, and service providers.

Data Management and Reporting:

• Develop and maintain data management systems to track client information, service delivery, and outcomes.
• Ensure accurate and timely data collection, analysis, and reporting for internal and external purposes.
• Utilize data to measure program performance, identify trends, and inform decision- making.
• Prepare regular reports on activities, outcomes, and program impact.

Demonstrated experience supervising managers or leading multiple service sites, with strong skills in performance management, program evaluation, and cross-site coordination.

This is not a full description of job duties and responsibilities; additional duties may be assigned by the Chief Operating Officer and SALT Outreach leadership.

Requirements

Requirements

• Must have a Bachelor in Social Work (MSW) or similar degree with 5 years of working experience, preferably in a supervisory or managerial role.
• Strong understanding of case management and mental health principles, best practices, and regulatory requirements.
• Familiarity with ethical guidelines, professional standards, and legal requirements related.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Knowledge of community resources, social services, and referral networks.
• Previous experience working with in unhoused
• Strong communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.
• Experience in program development, implementation, and evaluation.
• Proficiency in data management, analysis, and reporting.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Commitment to client-centered and strengths-based approaches to case management.
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Organized accurate, thorough, detail-oriented, and able to monitor work for quality
• Must possess a clean driving record and ability to drive to all SALT Outreach sites delivering
• Intermediate level with MS Office Suite and Google Docs

Preferences

• Current professional licensure preferred (e.g., Licensed Professional Counselor, Licensed Clinical Social Worker, Psychologist). A LCSW is highly preferred
• Experience in working with the homeless population
• Leadership experience in nonprofit case management operations preferred

Physical Requirements

• Ability to lift to 50 pounds
• Ability to stand, walk, sprint, run, and patrol for extended periods
• Must hear and see well (either naturally or with correction)
• Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
• A considerable amount of time making repetitive motions
• Work in a fast-paced environment with frequent interactions with customers
• Ability to function with frequent temperature changes between indoors and out
• Work in various weather conditions, including heat, cold, and rain
• Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
• Considerable amount of time using a telephone and computer
• Sit at a desk and use a computer for extended periods to perform data entry and

administrative tasks

• Answer phone calls and communicate with colleagues and clients verbally throughout

the day

• Use hands and fingers for typing and operating office equipment, such as printers

and scanners

• Use hands and fingers for precise mouse movements and keyboard shortcuts
• Review and analyze printed materials for accuracy and quality
• Attend meetings and collaborate with team members in various office settings
• Collaborate with colleagues and communicate professionally in person and via email
• Sit at a workstation and use a computer to respond to customer inquiries and resolve

issues

• Use a headset to communicate with customers over the phone for extended periods
• Navigate between multiple software systems to access customer information
• Occasionally stand and walk within the office to consult with supervisors or assist

colleagues

• Attend meetings and collaborate with team members when needed

EEO Statement

SALT Outreach, Inc. provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state, or local laws.

Drug-Free Workplace Program Statement

SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We

strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized

controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.