Business Development Representative
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Skills
business development
About the role
Business Development Representative
The BDR enrolls dealers and retailers in eligible brand programs, supports the connection of retailer social and search accounts to ThumbStopper, and responds to assigned retailer service requests.
Here is more of what you’ll get to do:
- Contact retailers by phone and email to explain available brand programs and secure enrollments.
- Assist with retailer account enrollment and connectivity to appropriate social and search destinations.
- Guide dealers through connecting Facebook Business Pages, Instagram, LinkedIn, and/or Google Business Profiles to the platform.
- Set and maintain retailer-level product selections.
- Respond to assigned retailer inquiries and work support tickets to resolution.
- Complete routine support tickets within one business day, escalating issues when needed.
- Document outreach, enrollment, connectivity, and ticket resolution in ThumbStopper and Salesforce.
- Coordinate with Customer Success, Sales, and Technology as needed.
- Additional duties and responsibilities as assigned.
You’ll thrive in this role if you have: