Brand Advisor

Brand Advisor

The Brand Advisor manages assigned brand relationships and program health, responds to brand requests, supports onboarding and account configurations, monitors content and retailer connectivity, and reports customer outcomes and opportunities.

Here is more of what you’ll get to do: 

• Monitor, audit, and report brand program health, including connected retailers and sufficient approved content. 
• Identify growth and account-improvement opportunities and share findings with Customer Success leadership. 
• Create and configure brand accounts within the ThumbStopper platform. 
• Coordinate brand content approvals and follow approved procedures where customers are unresponsive. 
• Submit JIRA tickets for product issues, bugs, and enhancement requests. 
• Maintain accurate Brand Playbooks for assigned accounts. 
• Coordinate new-brand onboarding with assigned brand contacts, including marketing assets, system training, and webinars as needed. 
• Prepare and present Quarterly Business Reviews (QBRs). 
• Prepare monthly co-op and billing reports where required by contract. 
• Follow documented account configuration, Salesforce workflow, and brand-specific SOPs. <