Job Summary: | The Business Services Program Manager for the Division of Academic Specialists in Obstetrics and Gynecology in the Department of Obstetrics and Gynecology at the University of Colorado School of Medicine is responsible for operational and financial leadership. This includes partnering with the Department administrative leaders and Division Chief to execute the following: overseeing clinical operations and optimization, ensuring fiscal sustainability through budget management, organizing and managing administrative activities, and ensuring compliance with all internal and external policies and procedures that govern the Division efforts. The Business Services Program Manager manages the Division’s fiscal affairs, provides Human Resources support and guidance to divisional faculty & staff, and oversees day-to-day operations in support of the mission and goals of the Division, Department, and School of Medicine (SOM). Key Responsibilities: Operations – 40% Oversee complex scheduling for clinical locations (inpatient and outpatient) and schedule types, including call, post-call, resident clinic, labor deck, specialty clinics, etc. Optimizing access (patient access, patient experience, referring provider experience, time-to-appointment, exam room utilization, etc.); proactively developing plans to address issues with Medical Directors, faculty, and staff. Optimizing clinic template utilization & OR utilization and implement process improvements when needed to optimize utilization and reach established goals. Optimizing faculty productivity to ensure all faculty are working up to their cFTE and implement process improvements to optimize productivity and reach established goals. Coordinate with the Division Chief and Medical Directors to facilitate safety and quality initiatives as needed. Optimizing the financial and productivity performance of clinic locations in partnership with the Community Practice Division & Hospital partners.
Financial Management - 40%: Development of operating budget for Division. With CU Medicine partners, optimize physician services billing and collection activity to ensure the accuracy and efficiency of revenue cycle process. Oversee clinic lease maintenance. Oversee contract maintenance. Monitoring, analyzing, and reporting Divisional financial performance. Monitoring of AEF, DEF, and philanthropic funding and stewardship of use of funding to support missions of Dept and SOM.
Human Resources - 10%: Partnering with HR shared services and administrative team to follow processes in recruitment & interview processes for faculty and staff in the Division. This includes applicant screening, developing interview questions/assessment materials, and leading interviews for positions that report to this role. Development, orientation, and performance management of direct and indirect reports.
Procurement Management - 5%: Miscellaneous - 5%: Partner with Departmental leaders to support all aspects of the tenants of an academic health practice to include clinical care, education, research, and academia. Perform other duties as assigned
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Why Join Us: | The Department of Obstetrics and Gynecology provides a full spectrum of clinical care for women of all ages, participation in research, and provision of education to students and residents. The Department is dedicated to serving the women of Colorado and the surrounding states; excelling in the education of medical students, residents, & fellows; and participating in research that advance women's health. Our vision is to optimize the health and well-being of women across their lifespan by utilizing OU Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan: Employer contributes 10% of your gross pay Paid Time Off: Accruals over the year Vacation Days: 22/year (maximum accrual 352 hours) Sick Days: 15/year (unlimited maximum accrual) Holiday Days: 15/year Tuition Benefit: Employees have access to this benefit on all CU campuses ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage. |
Qualifications: | Minimum Qualifications: Bachelor's degree from an accredited institution. 4-6 years of professional experience in healthcare business operations, healthcare administration, and/or healthcare clinical operations.
Applicants must meet minimum qualifications at the time of hire. Preferred Qualifications: Masters degree in healthcare or business administration 5+ years of experience working in academic medical center or health system, which included clinical, operational, research, and education. Experience with healthcare finances (ex. provider billing & revenue cycle, unit expense management, budget creation & monitoring, financial analysis & reporting). Formal training in process improvement and/or process improvement certifications.
Conditions of Employment: Office work environment with hybrid work schedule of 4 days in person with option to move to full 5 days in person should business needs require. Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
Competencies: Knowledge, Skills, and Abilities: Ability to communicate effectively, both in writing and orally Ability to establish and maintain effective working relationships with employees at all levels throughout the Department, SOM, and with Hospital partners Ability to lead and mentor others Outstanding customer service skills
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