Vivid Life Home Care - Operations Manager

Job Title: Operations Manager

Organization: Vivid Life Home Care Headquarters
Reports To: Director of Operations and Business Development
Location: Remote, California (Must be able to complete in-person responsibilities in the Los Angeles area; Preference for candidates based in Southern California)
Role Type: Full-Time, Exempt
Salary Range: $85,000 – $110,000

English/Spanish bilingual (written and verbal) preferred 

About Vivid Life Home Care

Vivid Life Home Care is a growing network of worker-owned home care cooperatives across California operating under a shared brand and centralized back-office support structure (Vivid Life Cooperative Headquarters). Our mission is to provide world-class home care that blends the best traditions of caregiving with modern, proven practices to create vibrant futures for all.

We partner with independent organizations, including nonprofits and community-based institutions, to build a cooperative ecosystem that improves access to quality care while uplifting caregivers as worker-owners.

About Our Cooperative Model

What is a Worker-Owned Cooperative?

A worker-owned cooperative is an organization owned and governed by its worker-members. In this model, caregivers and staff are not just employees—they are member-owners who participate in decision-making and share in the economic and organizational success of the cooperative.

Key principles include:

• Democratic governance: Members participate in decisions that affect their cooperative
• Shared ownership: Members contribute to and benefit from organizational performance
• Local autonomy: Each cooperative maintains decision-making authority within shared system standards
• Shared services model: Headquarters provides centralized systems, infrastructure, compliance, and operational support

Vivid Life operates as a network of independent cooperatives connected through shared systems, standards, and brand infrastructure.

Position Summary

The Operations Manager is responsible for overseeing centralized systems, infrastructure, and daily operational performance across Vivid Life Home Care. This role ensures that Client Success Representatives (CSRs), Cooperative Admins, and caregiver member-owners across the cooperative network are fully supported to deliver high-quality, dignified care through efficient and scalable systems.

This leader serves as the operational backbone of the organization, connecting caregiver experience, client service delivery, and administrative infrastructure into a seamless, high-performing system.

This role combines systems management, training, technical support, implementation leadership, and data analysis across core platforms to drive operational consistency and efficiency.

This is not a traditional operations role. The person in this role will be supporting existing and new co-ops, including supporting caregivers and clients on a day-to-day basis. This will require the Operations Manager to be available and on-call outside of traditional working hours.The Operations Manager serves as the steward of shared infrastructure—creating and establishing standardized systems while preserving cooperative autonomy and local governance authority. This position works under the direction of the Director of Operations and Business Development and requires flexibility to support occasional after-hours and weekend operational needs.

Supervisory Responsibilities

The Operations Manager provides operational oversight and functional leadership across headquarters support functions and implementation teams.

Direct Supervision May Include:

• Headquarters-based operational or administrative support staff
• Training or systems implementation personnel
• Contractors or consultants supporting operational initiatives

Indirect Leadership Includes:

• Coaching Cooperative Admins across local cooperatives
• Supporting Client Success Representatives (CSRs) in system adoption and workflow execution
• Monitoring KPI performance and implementation compliance
• Supporting corrective action planning and system improvement initiatives

Authority Includes:

• Establishing SOPs, workflows, reporting standards, and system requirements
• Approving operational implementation plans and system rollout timelines
• Driving standardization of tools and processes across the network

Does Not Include:

• Overriding cooperative governance decisions
• Directing caregiver member-owner employment relationships
• Controlling local cooperative decision-making structures

Key Responsibilities

Systems Leadership, Implementation & Infrastructure Management

• Lead creation, rollout, adoption, and optimization of operational systems (AxisCare, HubSpot, QuickBooks Online)
• Develop and maintain SOPs, workflows, and system standards
• Ensure data integrity, reporting accuracy, and KPI visibility
• Identify opportunities for operational efficiency and scalable growth
• Support enterprise-level operational initiatives as assigned

Training & Coaching