VILLA HOST SUPERVISOR

Job Location:

NH Collection Maldives Havodda Resort

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Job Description – Villa Host Supervisor Page 2

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.

• To have a comprehensive knowledge about the Opera system including but not limited to Front Office function, Profile, and Cashiering.

• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.

• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.

• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.

• To develop a close and harmonious working relationship with all hotel departments.

• Be prepared to assume other duties or responsibilities as requested by management.

• Conduct daily shift briefings/meetings and pass on all information to team members.

• Other than the above-mentioned specific, tasks are subject to operational needs based on management requests. If a team member refuses to follow without a valid reason, team member will be subject to disciplinary actions.

• At all times, team members must follow the Team Member Handbook and Standard Operating Procedures (SOPs).

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