Statewide Director of Payroll Operations

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OFFICE of the COMPTROLLER (CTR)

Statewide Director of Payroll Operations

FY27 - 006

About the Office of the Comptroller

The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth.

As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.

The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A.

Statewide Payroll Responsibilities

The mission of the Statewide Payroll Team is to ensure accurate, timely and compliant payroll services while promoting department accountability, consistent statewide practices, and responsible stewardship of public resources. Through education, guidance and collaboration, we empower departments with the knowledge and tools needed to effectively manage payroll responsibilities and support a strong, reliable statewide payroll operation.

The Statewide Payroll Team promotes the consistent application of payroll policies and practices across multiple systems, supporting the integrity, accuracy, and reliability of statewide payroll operations. The team serves as a trusted resource for payroll professionals across the Commonwealth.

Position Summary

Under the supervision of the Assistant Comptroller for Payroll & Payments, the Director of Payroll Operations functions as the Statewide Payroll Officer, providing strategic leadership, supervisory oversight, and operational accountability for the statewide payroll function. They are responsible for ensuring the accuracy, timeliness, consistency, compliance, and integrity of statewide payroll operations, including HRIS, payroll processing, payroll accounting, automation, departmental support, and quality assurance. The Director of Payroll Operations leads and supports the Statewide payroll supervisors and staff, by establishing performance expectations and accountability standards, and promoting consistent application of statewide payroll policies, procedures, and internal controls.

Specific Duties

The specific duties of this position include but are not limited to the following:

· Manage and coordinate the operation of the statewide payroll team including HRIS, HR, payroll and payroll accounting including processing, automation, department support, and quality assurance.

· Provide leadership, direction, mentorship, and support to payroll supervisors and staff while fostering a collaborative, accountable, service-oriented, and inclusive work environment.

· Guide and support team supervisors in coordinating workloads, priorities, team activities, employee engagement, and operational objectives.

· Establish clear expectations and accountability for the timely and accurate completion of statewide payroll responsibilities.

· Ensure statewide payroll production schedules and critical deadlines are met and that payroll errors and exceptions are identified, investigated, and corrected prior to payroll processing.

· Promote consistent statewide payroll practices and the effective application of payroll policies, procedures, controls, and standards across Commonwealth departments.

· Provide guidance and escalation support for complex payroll matters affecting Commonwealth departments.

· Promote department accountability by establishing clear expectations regarding departmental payroll responsibilities and providing departments with the support and tools necessary to meet those responsibilities.

· Coordinate with the Director of Payroll Engagement & Change Management to provide timely, accurate, and consistent communication to Commonwealth departments, with an emphasis on education, collaboration, compliance, and e