Statewide Director of Payroll Engagement & Change Management

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OFFICE of the COMPTROLLER (CTR)

Statewide Director of Payroll Engagement & Change Management

F27 - 007

About the Office of the Comptroller

The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth.

As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.

The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A.

Statewide Payroll Responsibilities

The mission of the Statewide Payroll Team is to ensure accurate, timely and compliant payroll services while promoting department accountability, consistent statewide practices, and responsible stewardship of public resources. Through education, guidance and collaboration, we empower departments with the knowledge and tools needed to effectively manage payroll responsibilities and support a strong, reliable statewide payroll operation.

The Statewide Payroll Team promotes the consistent application of payroll policies and practices across multiple systems, supporting the integrity, accuracy, and reliability of statewide payroll operations. The team serves as a trusted resource for payroll professionals across the Commonwealth.

Position Summary

Under the supervision of the Assistant Comptroller for Payroll & Payments, the Statewide Director of Payroll Engagement & Change Management provides strategic leadership, direction, and accountability for statewide department engagement, communication, education, and training related to payroll and labor cost distribution (LCD) operations. The Statewide Director of Payroll Engagement & Change Management is responsible for developing and implementing statewide engagement and training strategies, establishing priorities and standards, and making decisions regarding outreach initiatives to meet departmental needs and support statewide operational objectives. The Statewide Director of Payroll Engagement & Change Management promotes departmental accountability, effective change management, and continuous improvement in statewide payroll administration via collaboration with internal and external stakeholders.

Specific Duties

The specific duties of this position include but are not limited to the following:

· Develop and lead a comprehensive statewide business partner engagement strategy to strengthen relationships between the Office of the Comptroller and Commonwealth departments.

· Serve as a primary point of leadership for department outreach, education, and engagement related to statewide payroll and LCD systems and processes.

· Establish and maintain collaborative relationships with department payroll, HR, accounting, budget, and fiscal professionals to promote effective statewide payroll administration.

· Identify department challenges, emerging needs, and opportunities for improved communication, education, and collaboration.

· Develop engagement strategies that address varying levels of department knowledge, operational complexity, and business needs.

· Promote department accountability and ownership of payroll and labor cost distribution responsibilities through education, guidance, and clear communication of expectations.

· Facilitate opportunities for departments to provide feedback on statewide payroll and LCD policies, procedures, systems, and support services.

· Represent the Statewide Payroll Team in department meetings, statewide forums, working groups, and other collaborative initiatives.

· Develop, implement, and oversee a comprehensive statewide education and training program for Commonwealth departments utilizing payroll and LCD systems.

· Establish standardized training materials, user guides, job aids, reference documents, and other educational resources that promote accurate and consistent department practices.

· Coordinate educational programs addressing payroll processing responsibilities, data accuracy, reconciliations, labor cost distribution, compliance requirements, and applicable statewide policies and procedures.

· Partner with the Statewide Director of Payroll Operations and subject matter experts to ensure educational materials accurately reflect current system functionality, operational requirements, internal controls, and statewide payroll practices.

· Identify recurring department errors, compliance concerns, and operational challenges that may be addressed through targeted training and outreach.