Senior Education & Application Support Provider, UK+IE

d&b audiotechnik GB Limited is a subsidiary of d&b audiotechnik GmbH & Co KG and responsible for the distribution of d&b audiotechnik products in Great Britain and Ireland. Reporting to the EAS Team Leader, the post holder is primarily responsible for the provision

of system design & technical support related to d&b audiotechnik products & their applications.

Key Job Responsibilities:

Relationship Management

• Develop and maintain strategic relationships with consultants, designers, creative agencies, partners, customers, and key end users.
• Support the development of d&b's position within existing and emerging market sectors.
• Engage with stakeholders throughout a project to ensure d&b’s technologies and workflows are effectively represented.
• Act as a trusted technical advisor, providing application guidance and market insight that supports project success and strengthens d&b's market position.
• Work closely with Sales, Business Development, and partner organisations to support customer engagement and opportunity development activities.
• Identify emerging opportunities, industry trends, and end user requirements - providing insight to support business planning and market development initiatives.
• Promote collaboration between influencers, end users, partners, and the wider d&b organisation to strengthen long-term relationships and improve project outcomes.
• Represent d&b audiotechnik at industry events, trade shows, customer meetings and networking activities.
• Support the development of strategic customer and partner relationships through regular engagement, technical consultation and knowledge sharing.
• Ensure CRM systems accurately reflect relationship activity and market engagement.

 Application Support

• Be the first port of call to provide technical support, & solve technical issues, on the use & integration of d&b audiotechnik products.
• Create, adapt & supply appropriate technical information.
• Gather valuable feedback from d&b users on applications, features, and user experience.
• Maintain a high level of product awareness with d&b users.
• Assist and educate staff within d&b audiotechnik sales channels and end users in sound system design and optimization.
• Co-ordinate & deliver product demonstrations.
• Play a key role in the relationship development with customers, partners, and industry professionals across the UK and Ireland.
• Ensure our CRM pipeline accurately reflects the technical status of project activity.
• Attend various events supporting endusers in the use of d&b audiotechnik products – this will invariably lead to work outside of normal office hours including evenings, weekends and public holidays.

System Design Support

Provide, or assist in the provision of, system designs to include:

• Organise & attend site visits throughout the UK & IE.
• Evaluation, planning & presentation of system design proposals.
• The use of acoustic simulation & CAD programmes e.g. VW, EASE, Sketchup, AutoCAD, BIM, Revit.
• Written proposals, reports & acoustic models.
• Support system optimisation & commissioning.

 Education

• Work as part of a team to deliver the d&b education seminar programme.
• Support in the creation and delivery of bespoke training packages.
• Assist in the organisation & delivery of education, through training and workshops throughout the UK & Ireland.
• Assist & educate the d&b Partner network in sound system design & optimisation.
• Create and deliver one-off topical seminars for industry events.

 Customer Care

• Laise and co-ordinate with d&b GB’s Sales and Product service department teams.

Key Person Characteristics

• Must be an excellent communicator.
• Must be able to solve problems of a technical nature & make decisions.
• Must be able to work as part of a team.
• Will be required to make decisions on the organisation of educational seminars, product demonstrations & other marketing activities.
• Must be able to work independently and remotely whilst maintaining a high level or productivity and engagement.
• Excellent time management and organisational skills.
• A high level of company representation and professionalism.
• National (& occasional International) travelling with overnight stops will be required.
• Proactively participate at technical/acoustic forums and conferences (e.g. Institute of Acoustics Reproduced sound and ISCVE).

 Consults with:

Externally:

• Technical Professionals, designers, consultants, engineers, operators, and system users.
• Rental, Installation, and reselling Partners.
• Representatives of educational establishments.

Internally:

• EAS colleagues in UK, Germany, the USA, & Internationally.
• d&b Sales and Business Development colleagues in the UK & Internationally.
• d&b Customer Care Team.

Skills & Abilities Required

Essential

• Minimum 5 years' experience in the deployment and operation of professional sound reinforcement systems.
• Minimum 5 years' experience in designing and specifying audio systems for complex live event or installed sound applications.
• Ability to deliver high-level product demonstrations, technical presentations and customer training.
• Strong understanding of audio system design, optimisation, commissioning and troubleshooting.
• Ability to read and interpret technical drawings, CAD documentation and system schematics.
• Working knowledge of EASE or equivalent acoustic modelling software.
• Strong understanding of IT networking principles, protocols and networked audio technologies.
• Proven ability to build and maintain effective relationships with customers, partners, end users, and industry stakeholders.

• Understanding of project development processes and the commercial and technical factors that influence purchasing and specification decisions.
• Ability to identify opportunities, support customer success and contribute to market development activities.

• Strong communication and presentation skills, with the ability to represent the company at customer meetings, industry events and technical forums.
• Ability to work independently and manage multiple stakeholder relationships across complex projects.

Desirable

• Degree, HND or equivalent qualification in Audio Engineering, Acoustics or a related technical discipline.
• Advanced experience with EASE modelling and system prediction.
• Experience with d&b audiotechnik systems in both live and installed applications.
• Existing network of contacts within the consultant, integrator or end-user community.
• Extensive knowledge of audio-over-IP technologies such as Dante, Milan, or AES67.
• Experience contributing to market development, channel development, or strategic customer engagement initiatives.

Applicants must be eligible to work & live in the European Union & hold a full, clean driving licence.

Does that sound like the right challenge for you? Then apply now at d&b audiotechnik and help us shape the future of professional audio technology.