Research Recruitment Assistant

Are you a confident communicator with a passion for helping people and delivering a positive experience? As a Recruitment Assistant (Volunteer Recruiter), you will play a key role in supporting the successful recruitment and scheduling of research volunteers for clinical studies. Working as part of our Screening team, you will engage with prospective participants, coordinate appointments, maintain accurate volunteer records, and support study recruitment activities.
This is a fast-paced, highly organised role that requires strong communication skills, attention to detail, and a commitment to volunteer safety and Good Clinical Practice (GCP) standards. Fluent English and Spanish language skills are essential to effectively support our diverse volunteer population.

The Role

Responsible for making telephone appointments with prospective research volunteers
Other duties include the effective tracking and recording of scheduled outpatient visits by current or prospective research volunteers
Work is primarily performed at the Screening Office
To comply & adhere to GCP guidelines and regulations as required of this role
To ensure study data is collected to a high quality in accordance with Good Clinical Practice (GCP) standards
To ensure subject safety at all times

Main Tasks and Responsibilities

Answer and distribute all incoming telephone calls
Answer telephone inquiries of potential volunteers in regard to ongoing studies
Initiate telephone calls to prospective research volunteers for inclusion in clinical trials
Schedules research volunteers for screening appointments, clinic visits, follow-up visits and overnight clinic admissions and transportation as needed
Tracks screening status and notification of prospective research volunteers
Assists in screening logistics and distributing copies of informed consent to prospective participants
Assists in maintaining computerized database of research volunteers
Work with Senior Volunteer Registration Coordinator to prepare advertising for upcoming studies
Provide administrative support to Volunteer Registration Coordinator when required
Process application forms and enter data on to TrialOne
Tracks response to volunteer recruiting efforts
Work with medical team and other staff to assess volunteer suitability for the studies
Assists in obtaining medical records from outside sources
Copying, faxing and filing
Prepares volunteer files, assures all screening forms (study specific) are included and are completed by volunteers
Obtains subject identification information such as social security card, Florida driver’s license, and obtains a complete W-9 etc. and provides two copies of the identifications for the volunteer file
Responsible for the follow-up activities, including but not limited to: contacting missed appointments and rescheduling, confirming appointments scheduled for the following day and preparing subjects file for the next day’s work
Act as Recruitment Lead on assigned studies
Assists with the other administrative and clerical duties as assigned

Job Demands

The job may involve the following:

Very high concentration of work
Strict and tight deadlines
Having to juggle a range of tasks/issues simultaneously
Working in a hazardous environment with high requirement to follow safety procedures
Working outside normal working hours
Needing to respond to client demands



The Candidate

Excellent interpersonal and communication skills
Good problem solving and organizational skills
Excellent telephone etiquette
Ability to effectively plan and assist with tracking the study volunteers
Associate degree (preferred) or high school graduate with work experience
Ability to coordinate, organize and perform multiple tasks
Computer literacy and data entry experience
Fluent in English and Spanish
Previous experience in recruiting, interviewing and instructing volunteers