Representative, Email
Clayton, MO, United States1w ago
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Key details
- Location
- Clayton, MO, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- other
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicedata entrymicrosoft officetyping
About the role
What We Do – Accountabilities
Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators
Assures the accuracy of product knowledge and procedures to handle customer inquiries
Assures the growth of customer retention by providing positive and professional interactions
Essential Functions
Drive customer satisfaction through email and social chat communications
Resolve customer concerns efficiently and effectively to drive key performance indicators
Utilize resources to service customers across all Brands; keeping detailed interaction notes
Regularly evaluates processes, challenges the norm and recommends improvements
Recognizes, documents, and alerts supervisors of trends in customer concern trends
Demonstrates effective issue resolution techniques and follows up appropriately
Provides phone support for the call center during peak times
Performs and completes tasks and projects as assigned
Preferred Qualifications & Education
1 year customer service, retail experience
Retail call center experience preferred
High School diploma
Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
Excellent written and verbal communication
Clear and concise writing skills
Excellent problem solving and conflict resolution
Strong organization and time management skills
Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills
Ability to work independently and focused on task
When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact
Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills
Physical Requirements and/or Environment
Office/Cubicle
Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators
Assures the accuracy of product knowledge and procedures to handle customer inquiries
Assures the growth of customer retention by providing positive and professional interactions
Essential Functions
Drive customer satisfaction through email and social chat communications
Resolve customer concerns efficiently and effectively to drive key performance indicators
Utilize resources to service customers across all Brands; keeping detailed interaction notes
Regularly evaluates processes, challenges the norm and recommends improvements
Recognizes, documents, and alerts supervisors of trends in customer concern trends
Demonstrates effective issue resolution techniques and follows up appropriately
Provides phone support for the call center during peak times
Performs and completes tasks and projects as assigned
Preferred Qualifications & Education
1 year customer service, retail experience
Retail call center experience preferred
High School diploma
Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
Excellent written and verbal communication
Clear and concise writing skills
Excellent problem solving and conflict resolution
Strong organization and time management skills
Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills
Ability to work independently and focused on task
When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact
Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills
Physical Requirements and/or Environment
Office/Cubicle