Operations Support Representative - After Hours
Overland Park, KS, United States2w ago
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Key details
- Location
- Overland Park, KS, United States
- Work style
- Onsite
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2w ago
Skills
customer servicedata entrymicrosoft office
About the role
About the Role
Ryan Transportation and Shamrock are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after-hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.
What You’ll Do
Manage and respond to inbound calls and emails in all aspects of customer service
Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
Maintain records through timely and accurate system updates
Provide timely and efficient updates to Account Managers as new information arises
Utilize active listening skills to gather necessary details and anticipate potential issues
Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
Track and trace orders for each load in our system and complete all load-related paperwork
Shifts can be customized, but must be able to work the following schedule requirements:
3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
Other duties as assigned
What You’ll Bring
Demonstrated success in a proactive operations and customer service environment
Demonstrated organizational and prioritization skills to meet customer needs and communicate results
Excellent customer service and problem-solving skills
Detail orientated with analytical and technical skills
Ability to work both independently and in a team environment
Proven ability to multitask and thrive in a fast-paced environment
Effective verbal, written and interpersonal communication skills
Proficient in Microsoft Office and data entry
Demonstrated ability to meet deadlines
Ryan Transportation and Shamrock are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after-hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.
What You’ll Do
Manage and respond to inbound calls and emails in all aspects of customer service
Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
Maintain records through timely and accurate system updates
Provide timely and efficient updates to Account Managers as new information arises
Utilize active listening skills to gather necessary details and anticipate potential issues
Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
Track and trace orders for each load in our system and complete all load-related paperwork
Shifts can be customized, but must be able to work the following schedule requirements:
3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
Other duties as assigned
What You’ll Bring
Demonstrated success in a proactive operations and customer service environment
Demonstrated organizational and prioritization skills to meet customer needs and communicate results
Excellent customer service and problem-solving skills
Detail orientated with analytical and technical skills
Ability to work both independently and in a team environment
Proven ability to multitask and thrive in a fast-paced environment
Effective verbal, written and interpersonal communication skills
Proficient in Microsoft Office and data entry
Demonstrated ability to meet deadlines