Receptionist

Job Description

We are looking for a friendly, professional, and customer-focused Receptionist to join our team. As the face of our headquarters, you will provide a first-class reception service, ensuring every visitor and colleague receives a warm welcome and exceptional experience.

This is an exciting opportunity for someone who thrives in a client-facing environment, enjoys building relationships, and takes pride in delivering outstanding service standards.

Key Responsibilities

• Provide a professional and engaging welcome to all visitors, guests, and colleagues.
• Deliver a consistently high standard of 5-star customer service.
• Manage visitor arrivals, registrations, and access procedures.
• Monitor and respond to enquiries received through a shared mailbox.
• Handle meeting room bookings and enquiries efficiently.
• Assist with coordinating visitor requirements and hospitality requests.
• Maintain a professional, organised, and welcoming reception area.
• Support colleagues with general front-of-house and administrative tasks.
• Ensure company procedures and security protocols are followed at all times.

About You

The ideal candidate will:

• Have previous experience within reception, hospitality, customer service, or front-of-house environments.
• Possess excellent communication and interpersonal skills.
• Be confident engaging with people at all levels.
• Have strong organisational skills and excellent attention to detail.
• Be comfortable managing multiple tasks in a fast-paced environment.
• Demonstrate a positive, proactive, and professional attitude.
• Be proficient in Microsoft Office and email management.
• Have a genuine passion for delivering exceptional customer experiences.

What We're Looking For

• Professional and personable approach.
• Strong team player with the ability to work independently.
• Excellent time management and prioritisation skills.
• Flexible and adaptable mindset.
• Commitment to delivering service excellence.

Why Join Us?

• Opportunity to work within a professional corporate environment.
• Friendly and supportive team culture.
• Career development and progression opportunities.
• A varied and rewarding role where no two days are the same.

If you are passionate about providing exceptional customer service and take pride in creating outstanding experiences, we'd love to hear from you. Apply today to become our next receptionist.

Hours: 08:00-13:00 25 Hours per week.

Salary: £15,496

Qualifications

The ideal candidate will have:

• A friendly, professional, and bubbly personality with a naturally welcoming approach.
• A genuine passion for customer service and creating memorable experiences for visitors and colleagues.
• The ability to build strong working relationships and develop rapport with clients, guests, and stakeholders at all levels.
• Excellent communication and interpersonal skills, with a confident and engaging manner.
• A proactive, positive, and solutions-focused attitude.
• Strong organisational skills and the ability to multitask in a busy environment.
• Impeccable personal presentation and professionalism.

Please note that this is a standing reception role, and the successful candidate will be required to remain at the welcome desk for the majority of each shift, delivering a professional and consistent front-of-house presence.

Essential Experience

• Previous experience as a Corporate Receptionist, within a 5-star Hotel, or as Cabin Crew is mandatory.
• Proven experience delivering exceptional customer service in a premium client-facing environment.
• Experience managing visitor arrivals, guest registration, and front-of-house operations.
• Confidence handling meeting room enquiries, administrative tasks, and email management.

If you're passionate about people, love delivering a first-class experience, and take pride in creating a welcoming environment, we'd love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.