Reception Support Volunteer (Casual) - West Midlands Hospice

Marie Curie

Solihull, United Kingdom5h ago

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Key details

Location: Solihull, United Kingdom
Work style: Onsite
Job type: Part-time
Function: Healthcare
Focus area: other
Posted: 5h ago

Skills

customer servicetalent acquisition

About the role

Volunteers are vital in helping to ensure that our hospices run effectively. We are currently looking for casual volunteers to support the day-to-day running of the hospice reception, while helping to provide a welcoming and supportive environment for our patients and their families. This flexible opportunity is ideal for individuals who can offer their time on an ad hoc basis, with no fixed commitment required.

Availability: From as little as 3 hours at a time, Mon-Sun, with no requirement to commit to a set weekly or monthly schedule

Time: Flexible between 9am and 6pm, subject to service needs and your availability

Location: Marie Curie Hospice, Marsh Lane, Solihull B91 2PQ

Criteria: Minimum aged 18 years or older

What you'll do:

Warmly welcome and greet everyone entering the hospice, ensuring security guidelines are followed
Receive deliveries and notify relevant staff
Handle telephone calls with a polite manner and relay messages
Escort visitors to areas within the hospice
Communicate patient arrivals to relevant staff
Assist with transport needs - booking taxis

Why you'd be a great fit:

Friendly, reliable, and positive attitude
Courteous and helpful manner
Comfortable talking to people from all walks of life
Organised and self-motivated
Committed to delivering excellent customer service
Team spirit - contributing to a positive team dynamic whilst been actively independent in the role
Respectful of confidentiality and boundaries

What you'll gain:

Full training, ongoing guidance and wellbeing support
A sense of meaning and purpose
A friendly network of volunteers
Recognition for your time
Travel expenses covered
Access to discounts on shopping, travel, entertainment and more
15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

Need more information before applying?

Contact Administration Manager Sarah Tambie T: 0121 703 3600 E: Sarah.Tambie@mariecurie.org.uk

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone - staff and volunteers alike - supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.