Port Hueneme Operations - Senior Analyst- Warranty Claims

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst – Vehicle Logistics Warranty Claims is responsible for providing advanced analytical, financial, and operational support across vehicle processing operations serving multiple OEM customers. This position will oversee and analyze revenue-generating activities, warranty claims, bodyshop estimates, PIO/parts operations, campaigns, customer billing, operational KPIs, and financial performance. The Senior Analyst serves as a key connection between Operations,Customer Service, Bodyshop, Warranty, Parts, Finance, and OEM customers, ensuring that revenue opportunities are identified, properly documented, processed, and supported through final billing and payment. The position requires strong knowledge of vehicle logistics, OEM requirements, warranty processes, damage/repair operations, estimating, claims administration, and revenue management, with the ability to manage multiple OEM programs simultaneously.
Responsibilities
>Warranty Claims ManagementReview, validate, and process warranty claims from initial submission through final resolution.Determine claim eligibility based on OEM/customer warranty requirements, operational procedures, inspection records, and supporting documentation.Research vehicle history, VIN activity, scan records, photographs, inspection reports, repair orders, transportation records, and system transactions.Identify duplicate, incomplete, inaccurate, or unsupported claims.Ensure claims are submitted within required customer and OEM timelines.Monitor open claims and proactively follow up on outstanding approvals, denials, and payments.Maintain accurate claim status and supporting documentation within applicable systems.Escalate high-dollar, aged, disputed, or unusual claims to management.>Claim Investigation & Root Cause AnalysisConduct detailed investigations into vehicle damage, mechanical concerns, missing components, processing errors, and other potential warranty-relatedissues.Determine whether damage or failure occurred during transportation, storage, processing, repair, handling, or another stage of the vehicle lifecycle.Compare pre- and post-processing inspections to establish responsibility.Review photographs, timestamps, scan history, GPS/yard activity when available, repair documentation, and employee activity.Perform root-cause analysis on recurring claims and recommend corrective actions.Identify operational trends that create unnecessary warranty exposure or financial loss.>Automotive & Repair KnowledgeReview mechanical and collision repair documentation to determine whether repairs are appropriate and adequately supported.Interpret repair orders, diagnostic findings, parts information, labor operations, and inspection reports.Partner with Bodyshop and Mechanical teams to validate repair recommendations.Review OEM warranty requirements and determine whether a repair qualifies for reimbursement.Assist technicians and operations personnel with proper warranty documentation requirements.Identify potential improper repairs, repeat repairs, workmanship issues, and missed opportunities for recovery.>Financial & Recovery ManagementValidate labor, parts, material, towing, subcontractor, and other claim-related costs.Review repair estimates and invoices for accuracy and compliance with approved rates.Track claim dollars submitted, approved, denied, recovered, and outstanding.Identify opportunities to improve warranty recovery and reduce avoidable expenses.Prepare financial summaries and management reports for warranty performance.Support recovery efforts from transportation providers, vendors, contractors, or other responsible parties when applicable.Investigate significant variances between estimated and actual claim costs
>Data Analysis & ReportingDevelop and maintain warranty KPI reports and dashboards.Track metrics including:Claims submittedClaims approvedClaims deniedClaim agingRecovery rateDollar value submitted/recoveredAverage claim costRepeat claimsClaims by damage categoryClaims by location, vendor, carrier, or processRoot-cause trendsAnalyze data to identify operational weaknesses and financial exposure.
Compensation
$55,000 - $70,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy
Skills & Qualifications

Ability to read and write and effectively communicate verbally or in writing and interpret and follow verbal and written instructions
Knowledge of warranty administration, automotive claims, vehicle logistics, dealership service, automotive repair, insurance claims, or a related field
Strong understanding of automotive mechanical and collision repair processes.
Experience reviewing repair orders, estimates, invoices, inspection reports, and vehicle documentation.
Experience working with automotive, transportation, inventory, warranty, or enterprise systems.
Ability to manage multiple priorities and meet strict claim deadlines.
Strong attention to detail and documentation discipline.
Proficiency in Microsoft Office Suite
Strong analytical and investigative skills

Education & Experience

High School/G.E.D. Required
Bachelors Degree Preferred
2-5 Years in Customer Service or Operations Required
Valid State Driver's License Required

GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 30%
Lift up to 20lbs
Carry up to 20lbs
Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position is located in the Port Hueneme, CA office
Communication with employees and field partners will be primarily conducted via phone and email


The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.