Haulaway Operations Team - Senior Analyst
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Key details
- Salary
- $58K–$64K/yr
- Location
- Irvine, CA, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 3–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Visa sponsorship
- No visa sponsorship
- Posted
- 2w ago
Skills
claims managementcrmdata analysisexcelfreight forwardinginventory managementlogisticstyping
About the role
About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
SummaryThe Senior Analyst, Haulaway Operations Team position is responsible for managing vehicle tracking and visibility throughout the transportation and repair lifecycle, coordinating damage identification and repair activities to ensure timely vehicle readiness, serving as the primary point of contact for Hyundai and Kia regarding repair and transportation matters, and maintaining accurate documentation and reporting to support operational performance. The role ensures effective communication between transportation providers, repair facilities, OEM customers, and internal departments while supporting inventory accuracy and timely issue resolution. Success in this role requires expertise in vehicle logistics, damage claim management, repair coordination, customer relationship management, data analysis, and cross-functional communication.
Compensation
$58,000 - $64,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
• Track and manage vehicle inventory throughout transportation, storage, inspection, repair, and delivery processes to ensure accurate visibility and status reporting.• Monitor vehicle movements and transportation milestones to ensure timely progression through the haulaway and repair lifecycle.• Identify, document, and report in-transit vehicle damage through inspections, transportation documentation reviews, and exception reporting processes.• Coordinate repair activities by communicating with repair facilities, monitoring repair progress, and ensuring timely completion of corrective actions.• Maintain accurate tracking information and documentation throughout the repair cycle, including status updates, repair records, and supporting operational data.• Serve as the primary point of contact for Hyundai and Kia regarding repair status, damage claims, vehicle inquiries, and operational requests.• Respond to customer requests and provide timely updates regarding vehicle location, repair status, estimated completion dates, and transportation progress.• Communicate information related to full ITR (In-Transit Repair) activities with OEM customers, repair facilities, carriers, and internal stakeholders.• Review and validate transportation records, inspection reports, repair documentation, and delivery receipts to ensure accuracy and completeness.• Manage delivery receipt documentation and coordinate supporting records required for operational and customer reporting.• Investigate and resolve vehicle status discrepancies, repair delays, documentation issues, and transportation exceptions through coordination with involved parties.• Prepare repair status reports, inventory updates, transportation summaries, and operational reports for management and customer review.• Coordinate with carriers, repair vendors, port operations, and logistics teams to maintain service performance and customer satisfaction.• Support process improvement initiatives that enhance vehicle visibility, repair cycle efficiency, reporting accuracy, and customer communication effectiveness.
Other duties as assigned
Benefits of working at GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, 14 Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
All benefits pursuant to Company policy
Skills
Vehicle flow and inventory management
Transportation and haulaway operations
Microsoft Excel and Office Suite proficiency
Claims management and damage recovery experience
Finished Vehicle Logistics (FVL) experience
Education & Experience
H.S. Diploma Required
3 – 5 years of direct experience in Logistics
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
Constant use of hand/grasping product, writing, and typing
Sit for 5+ hours per day
Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position is located in the Irvine, CA office
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
SummaryThe Senior Analyst, Haulaway Operations Team position is responsible for managing vehicle tracking and visibility throughout the transportation and repair lifecycle, coordinating damage identification and repair activities to ensure timely vehicle readiness, serving as the primary point of contact for Hyundai and Kia regarding repair and transportation matters, and maintaining accurate documentation and reporting to support operational performance. The role ensures effective communication between transportation providers, repair facilities, OEM customers, and internal departments while supporting inventory accuracy and timely issue resolution. Success in this role requires expertise in vehicle logistics, damage claim management, repair coordination, customer relationship management, data analysis, and cross-functional communication.
Compensation
$58,000 - $64,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
• Track and manage vehicle inventory throughout transportation, storage, inspection, repair, and delivery processes to ensure accurate visibility and status reporting.• Monitor vehicle movements and transportation milestones to ensure timely progression through the haulaway and repair lifecycle.• Identify, document, and report in-transit vehicle damage through inspections, transportation documentation reviews, and exception reporting processes.• Coordinate repair activities by communicating with repair facilities, monitoring repair progress, and ensuring timely completion of corrective actions.• Maintain accurate tracking information and documentation throughout the repair cycle, including status updates, repair records, and supporting operational data.• Serve as the primary point of contact for Hyundai and Kia regarding repair status, damage claims, vehicle inquiries, and operational requests.• Respond to customer requests and provide timely updates regarding vehicle location, repair status, estimated completion dates, and transportation progress.• Communicate information related to full ITR (In-Transit Repair) activities with OEM customers, repair facilities, carriers, and internal stakeholders.• Review and validate transportation records, inspection reports, repair documentation, and delivery receipts to ensure accuracy and completeness.• Manage delivery receipt documentation and coordinate supporting records required for operational and customer reporting.• Investigate and resolve vehicle status discrepancies, repair delays, documentation issues, and transportation exceptions through coordination with involved parties.• Prepare repair status reports, inventory updates, transportation summaries, and operational reports for management and customer review.• Coordinate with carriers, repair vendors, port operations, and logistics teams to maintain service performance and customer satisfaction.• Support process improvement initiatives that enhance vehicle visibility, repair cycle efficiency, reporting accuracy, and customer communication effectiveness.
Other duties as assigned
Benefits of working at GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, 14 Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
All benefits pursuant to Company policy
Skills
Vehicle flow and inventory management
Transportation and haulaway operations
Microsoft Excel and Office Suite proficiency
Claims management and damage recovery experience
Finished Vehicle Logistics (FVL) experience
Education & Experience
H.S. Diploma Required
3 – 5 years of direct experience in Logistics
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
Constant use of hand/grasping product, writing, and typing
Sit for 5+ hours per day
Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position is located in the Irvine, CA office
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.