Organizational Change & Implementation Specialist

Organizational Change & Implementation Specialist

Waystone is currently seeking an Organizational Change & Implementation Specialist to support the successful implementation of organizational initiatives, technology solutions, and process improvements across the organization. This position is responsible for coordinating change management activities, developing training and educational resources, facilitating staff adoption of new systems and workflows, and maintaining organizational documentation, including standard operating procedures. The role partners with leadership, project teams, and staff to promote effective communication, operational consistency, and sustainable organizational change while supporting Waystone's Digital Transformation Initiative and broader strategic priorities.

Location: Lawrence, MA

Schedule: Monday - Friday 8:30am - 4:30pm. This position requires flexibility to accommodate occasional evening meetings, training sessions, implementations, or organizational initiatives as needed.

Compensation range: This is a 40-hour, non-exempt, full-time position. The annualized salary range is between $68,000 - $97,000. This position is a benefit eligible as of date of hire.

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks’ vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus

1. Digital Transformation & Systems Implementation

• Support the implementation and adoption of new systems, technologies, and workflows.
• Coordinate testing, training, implementation activities, and issue resolution.
• Partner with departments, vendors, and leadership to support successful project outcomes.

2. Organizational Change Management & Adoption

• Support organizational change initiatives through communication, stakeholder engagement, and adoption planning.
• Assist leaders and employees in navigating process, technology, and organizational changes.
• Monitor adoption and recommend improvements to support long-term success.

3. Training, Learning & Workforce Development

• Develop and deliver training programs, job aids, user guides, and learning resources.
• Facilitate instructor-led, virtual, and hands-on training sessions.
• Track participation, collect feedback, and update training materials as needed.

4. SOPs, Policy & Process Documentation

• Create and maintain SOPs, workflows, policies, and operational documentation.
• Document business processes and support process standardization across departments.
• Promote consistency, compliance, and best practices throughout the organization.

5. Process Improvement, Project Coordination & Organizational Effectiveness

• Identify opportunities to improve efficiency, quality, and service delivery.
• Support process improvement and workflow redesign initiatives.
• Coordinate project activities, monitor timelines and deliverables, and provide implementation updates.

Success Measures

Success in this role will be measured by the effective implementation and adoption of new systems, processes, and organizational changes. Key indicators include timely development of training materials and SOPs, successful coordination of projects and implementation activities, high employee engagement and readiness, and measurable improvements in operational efficiency, consistency, compliance, and overall organizational effectiveness.

Qualifications:

• Bachelor’s degree in a related field.
• Bilingual proficiency in English and Spanish preferred.  
• 3-5 years of related experience in change management, training, systems implementation, project coordination, or process/quality improvement required.
• Experience in healthcare, human services, disability services, social services, or nonprofit settings preferred Knowledge of change management, process improvement, implementation best practices, or adult learning preferred
• Experience creating SOPs, policies, procedures, training materials, and job aids required.
• Experience working with Electronic Health Records (EHR) platforms, such as eHana, with the ability to learn and navigate new systems effectively. 
• Strong communication, coordination, organizational, and interpersonal skills with the ability to manage multiple priorities in a fast‑paced environment.
• Proficient with Microsoft Office and general office technology; able to handle confidential information with professionalism and sound judgment.
• Valid Driver’s license with a minimum of 1 year’s driving experience required. 
• Regular and predicable attendance. 

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.