Clubhouse Member Engagement Specialist

Clubhouse Member Engagement Specialist

The Keystone Supervisor leads the Inclusion Connection Center. The Inclusion Connection is a welcoming, collaborative space that empowers people with disabilities and their families through inclusive programs, skill‑building opportunities, and a strong sense of community and belonging. This role builds community partnerships, develops engaging programming, and ensures every individual feels valued and supported.

Location: Lawrence, MA (Inclusion Connection Center)

Schedule: 40 hours, Monday - Friday 8:00am - 4:00pm.

Compensation range: This is a 40-hour non-exempt, full-time position. The annualized salary is $49,000. This position is a benefit eligible as of date of hire.

Application Requirement: A cover letter is required for consideration.

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks’ vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus

Job Responsibilities:

• Promote and support member independence, individuality, and inclusion and meaningful participation in all daily interactions and programming.
• Collaborate with the Keystone Supervisor to plan and coordinate person-centered activities and workshops that enhance participant engagement and independent living skills.
• Support the daily operations and upkeep of the Inclusion Connection by engaging members in shared responsibilities related to the clubhouse environment, resources, and programming.
• Encourage social interaction, mental stimulation, and physical activity, promoting independence, inclusion, and overall quality of life.
• Identify barriers to member engagement and participation and proactively recommend or implement strategies to address identified needs in collaboration with the Keystone Supervisor.
• Communicate and reinforce the Inclusion Connection culture and philosophy to the membership as well other involved providers, community resources, and employer partners. In partnership with membership and staff, develop, implement, and support all Clubhouse policies and procedures.

Other Responsibilities:

• Gather member feedback, monitor satisfaction and participation, and recommend adjustments to programming based on member interests, identified needs, and evolving priorities
• Provide individual job-search assistance and facilitate group employment-readiness and skill-development sessions, as needed, in coordination with the Vocational Services team.
• Provide community-based job coaching and employment support as directed by the supervisor.
• Provide transportation as needed.

Qualifications:

• High School Diploma or GED with at least two to four years of experience in Human Services or related field.
• A minimum of one year experience working with intellectual and developmental disabilities.
• Excellent interpersonal skills, good judgement, and the ability to coach and mentor.
• Demonstrated group facilitation skills, including the ability to engage participants, lead discussions, and foster a collaborative and inclusive environment.
• Candidates must be able to read, write, and comprehend English, and must also demonstrate excellent organizational, written, and verbal communication skills along with strong leadership, training, and supervision abilities.
• Candidates must be able to manage multiple priorities with strong critical‑thinking and decision‑making skills and must also have a working knowledge of Microsoft 365 software.
• Strong communication, organizational, and time management skills.
• Valid driver’s license in good standing with minimum of 1 year driving experience.

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.