Manager - Key Account Management Public Sector YDE.Enterprise Business Unit

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Strategic Leadership & Governance

• Assist in the creation of sub-divisional strategy in line with overarching divisional goals

• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines

• Ensure open communication channels with staff and implement change management interventions where necessary

• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

• Develop and implement a training plan to build and develop skills within the team

• Actively participate in leadership team

• Support team capability development through the creation of opportunities for realizing full potential

• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

• Work in a team and drive own and cross functional team working across various divisions

• Accountable for meeting and prioritizing project team targets / deadlines

• Lead cross functional and own team meetings and contribute on specialist / technical areas when required

• Review performance metric dashboards prepared on various performance metrics

Governance

Operational, Tactical and Strategic Meetings

• Provide input on all projects initiated

• Provide input in strategic meetings when required

• Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery

• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

• Manage and provide solutions to issues that require formal resolution

Function Tactical

• Provide input into establishing objectives, targets, and budgets for the function as applicable

• Identify and document key risks, issues and dependencies and set mitigation actions

• Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

• Provide input into the review of all projects initiated

Performance

• Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

• Review and monitor plan for continuous improvement

• Ensure execution in alignment with divisional strategy

• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage sub-divisional budgets in line with business objectives

• Manage project or initiative budgets in line with business objectives

Compliance

• All employees are in the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.

• Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.

• Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.

• Employees are required to attend scheduled compliance training, proactive report, and escalate any compliance concerns, issues, or failures.