Senior Manager - Transaction Operations
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Key details
- Location
- Limbe, Cameroon
- Work style
- Onsite
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 10–13 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 21h ago
Skills
About the role
Company: MoMo PSB
Job Summary:
The role is responsible for maintaining transaction integrity, managing settlement and reconciliation exceptions, overseeing disputes and chargebacks, strengthening operational controls, and driving timely resolution of transaction-related issues. It supports the Head, Banking Operations in maintaining a resilient, scalable and efficient transaction operations environment aligned with business objectives and applicable regulatory requirements.
Manage the day-to-day delivery of transaction processing and monitoring across payment channels, ensuring transactions are processed accurately, securely and within agreed service levels.
Oversee settlement and reconciliation activities with NIBSS, partner banks, switches and other payment ecosystem partners, ensuring timely settlement and prompt resolution of reconciliation exceptions.
Monitor transaction performance and coordinate the investigation and resolution of failed, pending, reversed and irregular transactions, including recurring issues requiring root-cause resolution.
Manage transaction disputes, reversals, refunds and chargebacks, ensuring customer and agent issues are resolved within regulatory, scheme and internal timelines.
Maintain strong operational controls across transaction processing, settlement, reconciliation and dispute management, proactively identifying control gaps and areas of potential financial or operational risk.
Ensure transaction operations comply with applicable CBN requirements, payment scheme rules, internal policies and operational procedures, while supporting regulatory, audit and risk management requirements.
Drive continuous improvement and automation of transaction operations, reducing manual intervention, operational errors and turnaround times while improving transaction success rates and service delivery.
Partner with Technology, Finance, Treasury, Risk, Compliance, Fraud Management and Customer Experience teams to resolve operational issues and support the successful implementation of new products and payment capabilities.
Monitor operational performance through relevant reports, dashboards and service metrics, escalating significant transaction incidents, exceptions and emerging risks as required.
Lead, coach and develop the Transaction Operations team, ensuring clear accountability, strong performance standards and effective delivery against operational objectives.
Education:
Bachelor’s degree in Accounting, Finance, Economics, Banking, Business Administration, Computer Science, Engineering or a related discipline.
A postgraduate degree would be an advantage.
Relevant professional certification such as ACA, ACCA, ACIB, CISA, CRISC, Six Sigma or PMP would be an advantage.
Experience:
Minimum of 10-13 years' experience in transaction processing, payment operations, banking operations, settlement and reconciliation or digital financial services; with at least 3 years in a leadership /managerial role
Experience in Fintech or Banking is preferred.
Good understanding of the financial services regulatory environment and regulatory policies
Demonstrable experience managing high-volume transaction operations.
Practical experience working with payment switches, partner banks and the broader payments ecosystem.
All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: https://bit.ly/momo-priv-policy to access the privacy notice.
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
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As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
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*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
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