Logistics Sales Executive

JOB TITLE: Logistics Sales Executive

DEPARTMENT: Transportation

FLSA: Exempt

WORKING CONDITIONS: 100% Onsite in office

Erlanger, Ky

Position is not routinely exposed to adverse environmental conditions; typical office environment.

REPORTS TO: Sr. Mgr Freight Brokerage

DIRECT REPORTS: n/a

POSITION SUMMARY: The Logistics Sales Executive is responsible for building a book of business, developing carrier relationships and ensuring customer expectations are met with scheduled pick up, delivery and load tender. The position works closely with other Logistics Account Executives and partners with the Senior Manager of Freight Brokerage to ensure departmental goals and objectives are achieved.

ESSENTIAL FUNCTIONS:

1. Manage shipments for customers, procuring capacity and negotiating pricing to allow for revenue growth.
2. Exercise discretion in the negotiation of rates with customers and carriers to meet or exceed targeted net margin per load on assigned accounts.
3. Build and foster positive relationships with customers and resolve service issues using independent judgment and discretion to ensure customer satisfaction.
4. Identify and solicit additional business opportunities with new and current customer accounts.
5. Schedule and manage appointments and on-time performance with shippers and receivers.
6. Locate and arrange approved carriers to cover customer loads and manage timeliness of loading and unloading.
7. Strive for continuous improvement, identify existing or potential issues, and assist in corrective action.
8. Effectively communicate service offerings to current and potential customers
9. Dispatch carriers and properly update your loads within the company TMS.

Marginal Functions:

1. Assist in accounts receivable collections efforts.
2. Ability to work a flexible schedule, rotating after hours, weekend and holiday coverage based on customer requirements.
3. Escalate customer challenges to leadership team for resolutions.
4. Offering pricing updates and market insight to customers based on available tools.

JOB SPECIFICATIONS:

1. High school diploma or equivalent.
2. Excellent interpersonal and communication skills, written and verbal.
3. Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
4. Ability to work efficiently with a professional, customer friendly attitude.
5. Work in a team environment and collaborate with other departments.
6. Detail oriented with strong communication skills.