Lift & Tubing Operations Manager

Job Summary:

The Lift & Tubing Operations Manager is responsible for overseeing all operational aspects of both the Resort lift services and Activity Barn tubing hill at Brundage Mountain Resort. This role ensures a safe, efficient, and enjoyable experience for guests by managing staff training, scheduling, and equipment maintenance for both areas. Additionally, the manager upholds safety regulations, monitors compliance standards, and works closely with various departments to optimize business operations and revenue opportunities. Success in this role requires a guest-focused approach and strong leadership in coordinating these two key resort functions. 

 

Essential Duties and Responsibilities:

Safety & Operations

• Maintain a safe environment for guests and employees through training, supervision, and adherence to regulations.
• Oversee daily lift and Activity Barn operations, including scheduling, staff management, and compliance with safety standards.
• Ensure lift and conveyor systems function efficiently, reporting maintenance needs and coordinating repairs with lift maintenance teams.
• Maintain accurate operational logs and proactively communicate equipment and facility servicing needs to minimize operational interruptions.
• Respond to weather conditions, making informed decisions regarding closures, delays, and adjustments in service.
• Supervise emergency response preparedness, including staff training and incident documentation according to best risk management practices.
• Ensure training is compliant ANSI-B77, manufacturer and other regulatory agency standards

Guest & Employee Experience

• Provide and model exceptional customer service, creating a fun and professional atmosphere for employees and guests.
• Hire, train, evaluate, and manage seasonal, full-time staff, ensuring performance aligns with resort standards.
• Develop and execute employee schedules, adjusting based on business levels and weather conditions.
• Monitor staff and guest interactions, ensuring lift operators and Activity Barn personnel maintain a high standard of service.
• Quickly address guest concerns, ensuring satisfaction and encouraging repeat visits.
• Represent the department at regular Brundage staff meetings, fostering communication with other divisions.

Financial & Business Operations

• Manage labor and expense budgets, aligning departmental financial goals with resort-wide targets.
• Oversee and ensure compliance with ticketing procedures, including Activity barn sales, validation, scanning, and waiver collection.
• Oversee food and beverage sales and operations, ensuring compliance with safe food handling practices and regulatory agencies.
• Work with marketing, guest services, food and beverage, and retail teams to maximize revenue opportunities through events, branding, and promotions.
• Oversee and enforce proper cash handling practices and follow resort procedures for money processing.
• Develop and implement standard operating procedures, ensuring efficiency across all areas of responsibility.
• Participate in annual departmental budget planning and contribute to long-term resort goals.

Qualifications

Job Qualifications

• 2+ years of managerial experience- preferably in lift operations, customer service, or outdoor recreation.
• Strong communication skills and ability to handle high-pressure situations with professionalism.
• Experience managing employees, including hiring, training, scheduling, and performance evaluations.
• Basic accounting and financial management experience preferred.
• Proficiency with MS Office applications; familiarity with Lightspeed and Entabeni point-of-sale systems is a plus.
• Mechanical experience with lift systems and other outdoor equipment is preferred.
• Must be outgoing and comfortable working with the public in an outdoor environment.

Other Requirements

• Must be able to work outdoors in all weather conditions and perform physical duties such as lifting up to 75 pounds.
• Must successfully pass a background and motor vehicle check.
• Must have the ability to obtain a “ServSafe” food handling certification.
• Working knowledge of USFS and ANSI-B77 regulatory agency and manufacturers codes pertaining to ski lifts.
• Familiarity with general industry OSHA regulations.
• Ability to ski or snowboard advanced terrain proficiently to access various areas of the mountain.
• Must work evenings, weekends, and holidays as required.