Hard Rock Hotel - Night Manager

POSITION SUMMARY

 

The Night Manager is responsible for the overall management and smooth operation of the hotel during the overnight shift, from evening until morning. This role acts as the on-site leader for the entire hotel, overseeing the Front Office and ensuring guest safety, security, and satisfaction. The Night Manager will handle all overnight guest needs, manage emergencies, perform end-of-day accounting procedures, and prepare the hotel for the start of the next business day, all while upholding the high standards of the Hard Rock brand.

PRIMARY RESPONSIBILITIES

 

• Supervise all hotel operations during the overnight shift, including the Front Desk, security, and any operating departments.
• Act as the main point of contact for all guests and staff during the night.
• Handle all check-ins and check-outs, guest inquiries, and requests.
• Monitor and maintain hotel security, responding to any incidents or alarms.
• Conduct regular security rounds of the entire hotel property
• Perform the hotel's nightly audit and close the business day, ensuring all financial transactions are accurate.
• Prepare and distribute daily reports on hotel occupancy, revenue, and guest activity for management.
• Handle all cash, credit, and debit card transactions and ensure the cash float is balanced.
• Reconcile all Front Office accounts and resolve any discrepancies.
• Address all guest complaints and issues with professionalism and urgency, finding swift and effective solutions.
• Handle all late-night guest arrivals and requests with efficiency and hospitality.
• Coordinate with on-call management and emergency services in the event of a crisis.
• Supervise and support the Night Auditor and any other overnight staff.
• Ensure the hotel lobby and Front Office area are clean, organized, and ready for the morning shift.
• Prepare the morning's paperwork, key packets, and reports for the incoming Front Office team.
• Provide a detailed handover to the morning manager, communicating all relevant overnight activities and incidents.

 

REQUIREMENTS

 

What We're Looking For:

• 
  Minimum 3 year's experience in Front Office management, preferably in 4*or 5* hotels.
• Previous experience managing night shifts is a strong plus.
• Excellent leadership, communication, and problem-solving skills.
• Calm, confident, and decisive - even under pressure.
• Passionate about hospitality and delivering outstanding guest service.
• Proficient in PMS systems and MS Office.
• Fluent in English; other languages are a plus.
• Flexibility to work exclusively overnight shifts, including weekends and public holidays.
  

What We Offer

• Full-time employment within an established hospitality group.
• A dynamic, supportive and professional working environment.
• Opportunities for professional development and career progression.
• The opportunity to work within an internationally recognised hospitality brand.
• Free Staff Meals
• Health Insurance