Guest Service Agent / Night Auditor
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Key details
- Location
- Rochester Hills, MI, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 4h ago
Skills
About the role
We are hiring a Guest Service Agent / Night Auditor for a position combining evening front desk service with weekend overnight audit duties. You’ll welcome guests, handle reservations and payments, respond to guest concerns, and complete the nightly audit accurately and on time.
Schedule
- Friday overnight: 11 PM Friday to 7 AM Saturday.
- Saturday overnight: 11 PM Saturday to 7 AM Sunday.
- Two weekday evening shifts: 3 PM to 11 PM.
Availability for all four shifts is required.
What You’ll Do
- Welcome guests, complete check-ins and checkouts, make reservations, and answer questions about the hotel and local area.
- Verify payment information, process payments, and maintain accurate guest accounts.
- Count and balance your cash drawer at the beginning and end of each shift.
- Complete nightly audit procedures, reconcile daily transactions, and prepare required paperwork and reports.
- Review the front desk log, maintain room status information, and follow up on guest requests and outstanding concerns.
- Respond calmly to guest issues while keeping guest security and a safe environment in mind.
- Coordinate with other departments and communicate important information to management and the next shift.
- Keep the front desk, lobby, and public restroom clean and welcoming, and perform other duties assigned by management.
What You’ll Bring
- At least one year of guest-service experience in a hospitality environment or equivalent experience.
- Computer proficiency and comfort handling payments, basic arithmetic, and financial information.
- Clear communication, strong listening skills, and attention to detail.
- Ability to work independently, prioritize responsibilities, and remain professional under pressure.
- Dependable attendance and availability for the required evening and overnight shifts.
- Problem-resolution experience preferred.
- High school diploma, GED, or equivalent work experience preferred.
Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.