Front Desk- Concierge

Overview

Join the team at Lorien Harmony Hall hiring a Front Desk Concierge! We're looking for someone who brings warmth, professionalism, and a customer-service mindset to every interaction. In this role, you'll help create a welcoming experience for residents, families, guests, and team members while serving as the heart of our community's front desk. Apply today!

Pay Rate

$17.00 – $19.00 per hour

Full-Time Benefits Package

• PTO: 80 hours vacation + 40 hours sick time (rollover available)

• Personal Days

• 7 Paid Major Holidays (Double time when worked)

• CareFirst Medical Insurance

• Tuition Assistance

• HRA Fund

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA)

Employee Perks & Rewards

• Employee discounts

• Earn points, earn rewards program

• Attendance incentives

• Referral bonus program

• Professional development and career advancement opportunities

Responsibilities

What You’ll Do:

Our Concierge Team is the first point of contact for our community. Your role ensures that residents, guests, and staff feel welcomed, supported, and safe. Key responsibilities include:

• Greet and welcome guests, residents, and vendors with a warm and friendly attitude

• Monitor the "comings" and "goings" to ensure safety within the community

• Remain calm and composed while handling emergencies efficiently and effectively

• Perform administrative tasks as assigned, including answering phones, managing schedules, and maintaining records

• Ensure proper adherence to COVID protocols and safety guidelines for all guests and employees

• Assist staff and management with day-to-day front desk operations as needed

Qualifications

• Part-Time, PRN Hours Available
• Schedule: Days, Evenings
• Every Other Weekend Rotation required
• Ability to safely lift, push, and pull up to 25–50 pounds as part of daily job responsibilities, with or without reasonable accommodation.

Located in the heart of Columbia, Maryland, Lorien Harmony Hall is a family-owned assisted living community with a long-standing tradition of compassionate care. As one of the first all-assisted living facilities in Maryland, we've spent decades helping seniors live with dignity, purpose, and comfort.

Lorien Harmony Hall shares its campus with our sister facility, Lorien Columbia Nursing Home, and is proud to announce our newest addition: Harmony Park, a dedicated Memory Care unit designed to meet the unique needs of residents living with dementia and Alzheimer’s.

While our roots are strong, our approach is modern — we continuously embrace advancements in medicine and technology to enhance both care and quality of life for our residents.

Award-Winning Care: Proudly recognized as “Best Assisted Living” and “Best Retirement Community” by The Daily Record's Reader Rankings.

Join a team where tradition meets innovation — and where every day, you have the opportunity to make a meaningful impact.

Lorien Health Services is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.