Director, Client Operations

AHEAD

United States7h ago

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Key details

Salary: $150K–$200K/yr
Location: United States
Work style: Remote
Level: Lead / Staff+
Job type: Full-time
Function: Operations & Strategy
Focus area: other
Posted: 7h ago

Skills

organizational designrevenue recognitionsalesforcesuccession planning

About the role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Director of Client Operations is responsible for the strategic leadership, organizational design, and financial stewardship of the Client Operations function within an assigned region. Reporting to the VP of Operations and aligned to the EVP of Sales, this leader ensures operational rigor, forecasting discipline, and margin protection across their regional sales segment.

In addition to regional accountability, each Director partners closely with peer Directors to ensure consistent governance standards, coverage models, and operational practices across the broader Client Operations organization. This role balances regional ownership with enterprise-wide functional alignment to support scalable growth and financial discipline.

Duties / Responsibilities

Regional Leadership & Organizational Design

Lead and develop Senior Managers and Managers within the assigned region

Design and continuously refine regional coverage models aligned to revenue growth and segment complexity

Evaluate span-of-control, workload distribution, and structural alignment

Drive succession planning and leadership bench development

Partner with regional Sales Leadership to ensure operational alignment and execution readiness

Lead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.

Operational Governance, Forecast Discipline & Salesforce Integrity

Establish and maintain regional quote-to-cash governance standards aligned to enterprise frameworks

Ensure disciplined Salesforce hygiene standards are consistently reinforced across teams

Own regional oversight of month-end Salesforce activities, including opportunity updates, stage accuracy, close date integrity, and required documentation compliance

Ensure forecasting cadence and pipeline validation processes are consistently executed by Managers

Identify systemic forecast volatility, revenue timing risks, or margin exposure trends within the region

Escalate material operational or financial risks to leadership

Monitor recurring booking errors, documentation gaps, or process inefficiencies and drive structural corrective action

Sponsor regional and enterprise workflow improvements and system enhancements to increase scalability and execution consistency

Sales Partnership & Cross-Functional Alignment

Serve as the senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP alignment

Maintain regular cadence with Sales Leadership regarding pipeline health, forecasting discipline, coverage effectiveness, and operational readiness

Provide structured operational insights to support Sales in achieving financial objectives

Oversee resolution of high-impact escalations related to opportunity management, forecasting integrity, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition considerations

Partner closely with Finance to ensure margin protection, compliance with revenue recognition standards, and financial stability

Partner with Alliances to interpret OEM, distributor, and partner program structures and translate program requirements into scalable operational processes and governance standards

Ensure partner program incentives, rebates, special pricing agreements, and funding mechanisms are operationalized in alignment with internal booking policies, margin guidelines, and revenue recognition standards