Customer Service Representative

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Laird Technologies, part of Qnity’s Interconnect Solutions business, provides advanced electronic materials and solutions that help manage heat and electromagnetic interference (EMI) in high-performance electronics. Laird technologies support thermal management and signal integrity across applications including AI and data center infrastructure, automotive electronics, consumer devices, and other advanced electronic systems.

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc. (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role requires effective communication, an understanding of customer needs, and the ability to navigate company resources to provide accurate and timely solutions.

Job Responsibilities

• Answer incoming calls, emails, and other customer communications regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established timeframes, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments, including sales, technical support, and logistics, to resolve complex customer issues.
• Maintain records of customer interactions, process customer accounts, and file documentation.
• Go the extra mile to engage customers and build sustainable, trusted relationships.

Job Qualifications

Required Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Strong customer orientation with the ability to adapt and respond effectively to different customer needs and communication styles.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

Preferred Qualifications

• Associate's or bachelor's degree.

Living the Qnity Values

At Qnity, success is measured not only by what we achieve, but also by how we achieve it.

• Customer: Partner with stakeholders to understand needs, solve business challenges, and deliver meaningful outcomes.
• Innovation: Continuously improve processes, technologies, and ways of working.
• Speed: Act with urgency, focus, and precision to move work forward and deliver results.
• People: Build trusted relationships, collaborate across teams, and inspire positive change.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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