Clerk II (Medical Social Service) [For Serving HA Staff Only]

Department/Hospital: Medical Social Service Department, United Christian Hospital
Pay: HK$27,413 to HK$38,290 (HGPS point 9 to 15) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities
1. Responsible for the administrative and clerical support to the department.
2. Co-ordinate day-to-day work, deal with and resolve complex operational issues
3. Compile data and statistics reports, administer the returns, prepare the reports and presentation; maintain documentation and records
4. Assist to draft, review and update the department’s guidelines, workflow, manual and reports, etc, as required in administrative and managerial areas
5. Communicate with patients and staff, draft correspondence and handle inquiries
6. Operate the HA and welfare related IT systems as required in patient services
7. Train up and supervise clerical, executive clerical assistants and supporting staff to keep operation running smoothly according the instructions from the supervisor and department manager
8. Assist in co-ordination of meetings, to perform other departmental executive and administrative functions, tasks and duties and assist in quality improvement projects
9. Support department manager to in-charge the general office of the department for ensuring the efficiency and performance for the operations
10. Perform any other duties as assigned by supervisors
11. Supervise and assist in medical fee assistance services in KEC MSS Units

Entry Requirements
1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
OR
(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
(i) Level 2 in English Language, Chinese Language and Mathematics; and
(ii) Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects;
or equivalent.
2. 3 years' clerical experience with good knowledge of the functions and operations in one or more of the following areas:
(a) general administration
(b) filing and records keeping
(c) data input and analyses
(d) supplies and store
(e) typing, word processing and/or Chinese word processing
(f) telephone operation, client communication and reception service

Preferable Attributes/Exposure
1. Hands-on experience to use HA IT systems, such as OPAS, ERP, EIS, CDARS etc.
2. Patient-oriented, mature, caring and patient.
3. Responsible, self-motivated, able to work independently and under pressure.
4. Meticulosity, attentive to details and accuracy
5. Good interpersonal and communication skills, and organization of work
6. Good organizing and analytical ability, and problem-solving skills
7. Experience in secretarial, executive and administrative functions
8. Experience in analyzing and maintaining a high volume of data
9. Fluent in written and spoken English and Chinese; with knowledge of other dialects (e.g. Mandarin)
10. Proficiency in common office automation and PC applications, e.g. MS Excel, Access, PowerPoint and Word; and preferably to have good knowledge in database management and other computing knowledge.

Department/Hospital: Medical Social Service Department, United Christian Hospital
Pay: HK$27,413 to HK$38,290 (HGPS point 9 to 15) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities
1. Responsible for the administrative and clerical support to the department.
2. Co-ordinate day-to-day work, deal with and resolve complex operational issues
3. Compile data and statistics reports, administer the returns, prepare the reports and presentation; maintain documentation and records
4. Assist to draft, review and update the department’s guidelines, workflow, manual and reports, etc, as required in administrative and managerial areas
5. Communicate with patients and staff, draft correspondence and handle inquiries
6. Operate the HA and welfare related IT systems as required in patient services
7. Train up and supervise clerical, executive clerical assistants and supporting staff to keep operation running smoothly according the instructions from the supervisor and department manager
8. Assist in co-ordination of meetings, to perform other departmental executive and administrative functions, tasks and duties and assist in quality improvement projects
9. Support department manager to in-charge the general office of the department for ensuring the efficiency and performance for the operations
10. Perform any other duties as assigned by supervisors
11. Supervise and assist in medical fee assistance services in KEC MSS Units

Entry Requirements
1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
OR
(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
(i) Level 2 in English Language, Chinese Language and Mathematics; and
(ii) Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects;
or equivalent.
2. 3 years' clerical experience with good knowledge of the functions and operations in one or more of the following areas:
(a) general administration
(b) filing and records keeping
(c) data input and analyses
(d) supplies and store
(e) typing, word processing and/or Chinese word processing
(f) telephone operation, client communication and reception service

Preferable Attributes/Exposure
1. Hands-on experience to use HA IT systems, such as OPAS, ERP, EIS, CDARS etc.
2. Patient-oriented, mature, caring and patient.
3. Responsible, self-motivated, able to work independently and under pressure.
4. Meticulosity, attentive to details and accuracy
5. Good interpersonal and communication skills, and organization of work
6. Good organizing and analytical ability, and problem-solving skills
7. Experience in secretarial, executive and administrative functions
8. Experience in analyzing and maintaining a high volume of data
9. Fluent in written and spoken English and Chinese; with knowledge of other dialects (e.g. Mandarin)
10. Proficiency in common office automation and PC applications, e.g. MS Excel, Access, PowerPoint and Word; and preferably to have good knowledge in database management and other computing knowledge.

Remarks:
1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. Serving staff who have completed F.5 / S.5 or equivalent and have 3 years' clerical experience within HA may also be considered.

Please submit application on-line on or before 25 November 2026. For Enquiries, please telephone 3949 3727 / 2208 0328.

Remarks:
1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. Serving staff who have completed F.5 / S.5 or equivalent and have 3 years' clerical experience within HA may also be considered.

Please submit application on-line on or before 25 November 2026. For Enquiries, please telephone 3949 3727 / 2208 0328.