Clerk III (Various departments)

Title

:

Clerk III (Various departments)

Rank

:

Clerk III

Department / Hospital

:

Various departments, Kowloon Central Cluster

Pay

:

HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

Clinical Service / Allied Health Service

1.

Perform receptionist duties and answer enquiries.

2.

Communicate with clients/patients to answer inquiries and support departmental services.

3.

Assist in records retrieval and transfer of Medical Records and files.

4.

Be responsible for computer operation as required by the clinic including the maintenance of profile such as OPAS, IPAS, PBRC, FCS, etc.

5.

Perform shroff duties in patient booking, registration, fee collections, cash handling and slot maintenance.

Telephone Operator

1.

To operate hospital’s telephone system and all related telecommunication systems.

2.

To answer internal and external telephone calls and enquiries from patients and / or the public; and convey to the appropriate personnel correctly and efficiently.

3.

To handle counter work and admission registration.

4.

To perform 24-hour shift duties including overnight shift, weekends and public holiday by duty rotation.

Health Information and Records Service

1.

Perform medical records management tasks, including record loan transaction, record assembling, filing and storage tasks, record disposal, etc.

2.

Provide clerical support to the daily operation of the Medical Records Office and medical record management.

3.

Assist in handling process of medical reports, data access request and other types of release of information.

Administrative/ Supporting Services

1.

Assist in contract management and budgetary control.

2.

Support supervisors in discharging routine operation and contingency measures to hospital staff for contingency cases.

3.

Assist in handling continuous improvement programs for Administrative Services Division, including to provide clerical supports to develop department guideline, protocol and operation manual.

For All Posts

1.

Handle correspondence and documents including filing and record keeping.

2.

Data input and analysis.

3.

Collect, verify and compile statistics.

4.

Screen, keep record of and distribute incoming/outgoing correspondence.

5.