Bell Staff

Summary of Functions
Responsible for greeting and assisting the guests of the Northern Quest Resort and Casino by performing the following duties:

Essential Duties and Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Resort and Casino Policies and Procedures.


Works as a team with other associates to maintain the best service standards available.
Comply with hotel safety and Loss Control Procedures.
Have knowledge of all hotel emergency procedures.


Maintain four star/four diamond service standards.


Adhere to all Hotel and Casino Policies.
Fulfill any reasonable work requested by a Manager or Supervisor.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
Use proper interpersonal skills when dealing with customers and employees.
Welcomes, greets and assists guests into and out of the hotel. Assists guest with luggage, parking arrangements and directional information within the resort and the local area.
Bell staff will escort guests and handle luggage to their room and from their room upon check in or out. Delivers mail, packages, luggage and other materials to guest as well.
Works to ensure “Special Requests” of guest are handled properly.
Successfully answer guest inquiries. Is knowledgeable of the total resort’s facilities. Up sells and suggests the use of the resort’s outlets and services.
Share information with other departments to facilitate their successful performance.
Assists with maintaining cleanliness of front entrance of hotel.
Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
Ensure guest confidentiality standards are followed.


Responsible for maintaining a consistent, regular good attendance record.


Ensure control/protection of company assets.


May be required to be a panelist for the Internal Review Hearings.


Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

· This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.


Additional Functions

Knowledge of desktop publishing and graphics software.
Use Windows XP, Excel, Word and other computer software.



Supervisory Responsibilities

This job has no supervisory responsibilities.



Qualifications

High school diploma or general education degree (GED)


Experience in a four star/four diamond hotel preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.


Ability to maintain effective working relationships with department head and employees.


Preferred Knowledge of a 24-hour, 7 day a week operation.
Excellent organizational, communication and interpersonal skills.
Work nights, weekends and holidays as required.


Certificates, Licenses, Regulations

Ability to obtain and maintain a Kalispel Tribal Gaming License.



Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently involves sedentary work: exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body..
Constantly requires the ability to give and receive detailed information through verbal communication.


Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Constantly requires walking, standing, or moving about to accomplish tasks.
Frequently requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.


Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.