Questmas Village Attendant

Summary of Functions
As a Questmas Village Attendant, you will welcome guests as they arrive in a friendly manner while encouraging the spread of holiday cheer. You will also assist in maintaining overall guest flow of the check-in process including tendering admissions, signature of waivers and monitoring of the Ice Rink as well as maintaining all Ice Rink rental equipment and guest areas. The most important characteristic of our team is that we love inspiring lasting memories for our guests. This position is Seasonal and only for the time period that Questmas Village is operating, which may include pre-season setup and post season teardown.
Essential Duties and Responsibilities

Provide a safe and child-friendly experience through all on-site activities.


Warmly and graciously greet all guests upon arrival.
Delivering outstanding service consistent with Kalispel Hospitality and our Core Purpose: 'We Make People Feel Special.'


Assist guests with fitting and skating equipment procurement.


Keep skate racks organized and maintain skate inventory.


Actively rotate between shoe fitting area to provide skate rental assistance to guests, greeting position, and Ice Rink monitor.


Sanitization of skate rental equipment, cleaning of surrounding areas, and basic upkeep maintenance to keep the rink and all surrounding areas clean and orderly.


Communicate with management about guests, unsafe or potentially hazardous conditions.


Ability to provide customer service and assistance to larger party groups as needed.


Assist guests during incidents or falls and contact management and/or EMTs if necessary.


Following Ice Rink protocol enforces all Ice Rink policies as needed.


Snow removal on the Ice Rink and paths around the Ice Rink.


Sincerely thank guests as they leave and invite them to return.


Collect signed waivers from guests and distribute wrist bands.


Monitor skaters and make sure proper ice safety procedures are followed.


Responsible for alerting management to any unsafe or potentially hazardous ice conditions.


Execute policies and procedures professionally and accurately.


Maintain ice during inclement weather or as needed.


Assist in steady flow of foot traffic for Questmas Village tour.
Ensure compliance with the Kalispel Tribe of Indians, Northern Quest Resort & Casino and related policies and procedures.

Supervisory Responsibilities
This job has no supervisory responsibilities.
Experience

Prefer 1 to 3 months of related experience and/or training; or equivalent combination of education and experience.
Previous experience working with children is helpful.

Skills & Abilities

Excellent guest service skills required.
Skill in identifying and resolving problems under pressure conditions.

Education

High School Diploma or General Education Degree (GED) preferred.

Other Requirements

Must be 18 years of age.
Obtain and maintain [License or Work Permit Level].
Flexible availability, including nights, weekends, and holidays as required.

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.