Area Manager- Supported Living

Job Description

Position Overview

The Area Manager is responsible for overseeing and directing Supported Living program operations in Washington, ensuring the delivery of high-quality, person-centered services to individuals with intellectual and developmental disabilities and/or complex medical needs.

Reporting directly to the Area Director, the Area Manager provides leadership, supervision, and operational direction to Program Directors and schedulers within their assigned program area. The Area Manager also provides oversight of the Direct Support Professionals and other staff working in individuals’ homes, ensuring that staffing, services, documentation, and daily operations meet company standards and applicable regulatory requirements.

This position plays a key role in program development, staff performance, quality assurance, financial management, regulatory compliance, and the overall success of Supported Living services. The Area Manager is expected to build strong relationships with individuals served, families, guardians, employees, community partners, and state and county representatives while promoting Dungarvin’s mission, vision, and values.

Supported Living services provide instruction, support, and assistance to individuals living in homes owned, rented, or leased by the individual or their legal representative. Services are designed to promote independence, personal choice, dignity, community participation, and progress toward individual goals.

Essential Duties and Responsibilities

1. Program Leadership and Operations

• Provide leadership and operational oversight for assigned Supported Living programs.

• Report directly to the Area Director and communicate regularly regarding program performance, staffing, quality, financial results, and operational concerns.

• Supervise, coach, and support Program Directors and schedulers, establishing clear expectations and accountability.

• Establish program goals, monitor progress, and implement improvements to support operational effectiveness.

• Lead regular management meetings and maintain consistent communication across the program.

2. Quality of Services and Individual Support

• Routinely visit individuals’ homes to observe services, interact with individuals served, and gather feedback from individuals, families, guardians, and staff.

• Ensure services reflect Dungarvin’s mission and values and promote dignity, respect, autonomy, personal choice, and independence.

• Monitor the quality of supports provided by Direct Support Professionals and ensure services align with individual support plans and applicable requirements.

• Partner with Program Directors to address service concerns, behavioral support needs, healthcare follow-up, and other issues affecting individuals’ well-being.

• Promote community inclusion and support individuals in working toward their personal goals.

3. Staffing, Scheduling, and Workforce Management

• Provide oversight of schedulers and staffing operations to ensure appropriate coverage across assigned homes and programs.

• Ensure staffing schedules align with individual needs, authorized service hours, contractual requirements, and applicable staffing ratios.

• Monitor staffing levels and work with Program Directors to maintain consistent, reliable services in individuals’ homes.

• Promote a positive workplace culture focused on accountability, teamwork, communication, and quality support.

4. Supervision, Training, and Employee Development

• Provide operational oversight of staff working in client homes through the Program Directors and established supervisory structure.

• Set clear performance expectations and ensure employees understand their responsibilities.

• Support Program Directors in addressing employee performance concerns, corrective action, and other personnel matters.

• Monitor training and certification reports to ensure required training is completed within established timelines.

• Promote leadership development, staff engagement, and retention throughout the program.

5. Regulatory Compliance, Documentation, and Quality Assurance

• Maintain working knowledge of applicable federal and Washington State regulations, licensing requirements, contractual obligations, and Dungarvin policies.

• Ensure program operations and services comply with applicable regulations and company procedures.

• Ensure required documentation is completed accurately and within established timelines.

• Oversee preparation for internal quality reviews, external audits, state surveys, and other compliance activities.

• Support investigations involving allegations of abuse, neglect, exploitation, or other serious concerns, ensuring appropriate reporting, documentation, and follow-up.

6. Financial Management and Budget Oversight

• Provide financial oversight for assigned programs and ensure operations remain within established budgets.

• Identify budget variances and implement appropriate strategies to improve financial performance without compromising quality of care.

• Work with Program Directors and schedulers to manage staffing resources efficiently.

• Ensure appropriate systems and processes support individuals’ financial needs and the timely management of expenses, as applicable to the program.

7. Recruitment, Retention, and Performance Management

• Partner with recruitment and human resources teams to identify staffing needs and support timely hiring.

• Support employee retention through effective leadership, communication, coaching, and recognition.

• Ensure employee concerns and performance issues are addressed promptly and consistently.

 

Qualifications

What Makes You a Great Fit: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid driver’s license, acceptable driving record, and proof of current automobile insurance, as applicable to the position’s driving requirements.

• Must be at least 21 years of age.

• Demonstrated ability to support individuals with intellectual and developmental disabilities, complex medical needs, and/or challenging behaviors.

• Working knowledge of person-centered practices, Positive Behavior Support, and individual rights.

• Knowledge of applicable federal and Washington State regulations governing services for individuals with disabilities.

• Strong written and verbal communication skills, including the ability to explain complex requirements clearly and effectively.

• Ability to manage multiple priorities, resolve problems, and make sound decisions.

• Demonstrated organizational, analytical, and financial management skills.

• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call coverage as program needs require.

Education and Experience

• A bachelor’s degree in a human services field, such as healthcare, social services, education, behavioral science, or counseling, from an accredited college or university is preferred.

• A minimum of five years of experience in developmental disabilities, mental health, or a related human services field is preferred, or an equivalent combination of education and experience.

• At least two years of supervisory or management experience in a developmental disabilities or related human services setting is required.

• Experience overseeing multiple programs, managing staff, coordinating schedules, monitoring budgets, and ensuring regulatory compliance is preferred.

• Experience working with individuals with complex support needs and collaborating with state, county, and community agencies is preferred.

Additional Information

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an equal opportunity employer. 

#EMWIJ

11/9

Company Description

Who We Are

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are - providing person-centered supports that allow individuals with intellectual/developmental disabilities and/or complex medical needs to live as independently as possible.

Our team is united by a shared commitment to making a real difference, and we encourage you to embrace this opportunity to impact someone’s life!

Location: Tacoma, WA
Schedule: Monday–Friday; some on-call duties apply
Reports To: Area Director
Salary Range: $80,200.00–$89,392.63 annually (Steps 1–5)
 

Company Perks/Benefits

• Cell phone stipend

• Medical, vision, and dental insurance for eligible employees

• Supplemental insurance

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for eligible employees

• Pet insurance

• Life insurance for eligible employees

• 401(k) plan with up to a 3% employer match for eligible employees

• Paid time off (PTO) for eligible employees

• Growth and development opportunities

• Employee referral program

• Employee Assistance Program

• National brand discounts

• Paid training and orientation

The rate of pay and salary scale provided for this position are based on the job title and geographical location.