Administrative Manager

JOB SUMMARY

Under the direction of the Chief of Staff, the Administrative Manager is responsible for the day-to-day administration of the Executive Office, which supports the Chair, Commissioners, and Executive Director. The Administrative Manager designs and owns the processes that govern the Executive Office’s work, including scheduling, handling Commissioner requests, public meeting production, and manages the Executive Assistant(s). The Administrative Manager serves as the central coordinator for public meeting production, including the run of show and follow-up after each meeting.

CORE RESPONSIBILITIES

Executive Office Administration:

• Design, document, and maintain processes for scheduling, correspondence, and routing of the Executive Director’s documents;

• Develop scheduling protocols for meeting requests, speaking invitations, and other demands on the Executive Director and Commissioners;

• Design and own the process for Commissioner request intake and case management, with the Executive Assistants logging requests and managing cases day to day;

• Monitor the status of requests, serve as the escalation point when a case stalls, and work with the receiving team’s leadership to resolve it;

• Receive accepted speaker requests from Communications and schedule them;

• Own scheduling and meeting logistics for the Executive Director and Commissioners with external stakeholders;

• Coordinate staffing for on-site engagements, in coordination with other departments, by determining coverage needs and assigning Executive Assistant support;

• Provide backup support to the Executive Director and Commissioners when the Executive Assistant(s) are unavailable;

• Set metrics for the Executive Office, measure outcomes, and continuously improve its processes; and

• Keep documentation current and cross-train the Executive Assistant(s).