Workforce Scheduler
Towson, MD, United States3d ago
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Key details
- Location
- Towson, MD, United States
- Work style
- Onsite
- Function
- Administrative
- Focus area
- other
- Posted
- 3d ago
Skills
customer supportquality improvementworkforce management
About the role
POSITION SUMMARY:
The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.
ESSENTIAL FUNCTIONS:
Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off
Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.
Guide Associates through troubleshooting, navigating the internal workforce management system
Review data to assist with continuous quality improvement
Collaborate with scheduling team to improve associate experience and family center operations
Support Y Family Center operations as needed
Other duties as assigned
QUALIFICATIONS:
EDUCATION
High School Diploma or equivalent
EXPERIENCE
Experience working in call center or customer support role
Experience making data informed decisions
SKILLS
Strong active listening and verbal communication skills
Proficiency in problem solving
Ability to multitask and manage time effectively