Westfield Southland FT | Security Officer
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Key details
- Location
- Cheltenham, VIC, Australia
- Work style
- Onsite
- Job type
- Full-time
- Function
- Security & Protective services
- Focus area
- other
- Posted
- 3w ago
Skills
customer servicede-escalationincident reporting
About the role
Security Officer | Westfield Southland
Trident Services Australia is seeking a professional and licensed Full-Time Security Officer to join our team at Westfield Southland. This role offers a stable, set roster and the opportunity to play an important part in maintaining a safe, welcoming, and customer-focused retail environment.
What you’ll be doing:
Delivering exceptional front-line customer service with a professional and approachable attitude.
Responding promptly and professionally to medical emergencies, and other security situations.
Conducting patrols and monitoring centre activity to identify safety risks
Reporting hazards, incidents, and suspicious behaviour
Supporting centre operations through crowd management and de-escalation
Assisting with emergency procedures, alarms, and evacuation protocols
Maintaining accurate incident reports and ensuring compliance with site procedures.
What you’ll need:
Current VIC Private Security Individual Operator Licence (Security Guard)
Current Crowd Controller and Monitoring endorsements
Valid First Aid and CPR certification
Strong communication skills and a customer-focused mindset
Ability to work a set full-time roster (night shift)
Excellent personal presentation and a professional approach
A proactive mindset with the ability to remain calm under pressure
Why join Trident?
Award rates plus applicable penalties and allowances
Full training and professional uniform supplied
Supportive, inclusive, and professional team culture
Opportunity for long-term employment with a national security provider
Work within a well-established retail environment with strong transport access
About Trident:
Trident Services is a proudly Australian-owned company delivering high-quality security services across retail, commercial, and public environments nationwide. We are known for combining effective security solutions with exceptional customer service, supported by well-trained officers, modern systems, and a strong commitment to compliance and safety.
Trident Services is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, people with disability, the LGBTIQ+ community, and culturally diverse applicants.
Trident Services Australia is seeking a professional and licensed Full-Time Security Officer to join our team at Westfield Southland. This role offers a stable, set roster and the opportunity to play an important part in maintaining a safe, welcoming, and customer-focused retail environment.
What you’ll be doing:
Delivering exceptional front-line customer service with a professional and approachable attitude.
Responding promptly and professionally to medical emergencies, and other security situations.
Conducting patrols and monitoring centre activity to identify safety risks
Reporting hazards, incidents, and suspicious behaviour
Supporting centre operations through crowd management and de-escalation
Assisting with emergency procedures, alarms, and evacuation protocols
Maintaining accurate incident reports and ensuring compliance with site procedures.
What you’ll need:
Current VIC Private Security Individual Operator Licence (Security Guard)
Current Crowd Controller and Monitoring endorsements
Valid First Aid and CPR certification
Strong communication skills and a customer-focused mindset
Ability to work a set full-time roster (night shift)
Excellent personal presentation and a professional approach
A proactive mindset with the ability to remain calm under pressure
Why join Trident?
Award rates plus applicable penalties and allowances
Full training and professional uniform supplied
Supportive, inclusive, and professional team culture
Opportunity for long-term employment with a national security provider
Work within a well-established retail environment with strong transport access
About Trident:
Trident Services is a proudly Australian-owned company delivering high-quality security services across retail, commercial, and public environments nationwide. We are known for combining effective security solutions with exceptional customer service, supported by well-trained officers, modern systems, and a strong commitment to compliance and safety.
Trident Services is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, people with disability, the LGBTIQ+ community, and culturally diverse applicants.