Weekend Call Handler
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Key details
- Location
- Milton Keynes, United Kingdom
- Work style
- Onsite
- Job type
- Part-time
- Function
- other
- Focus area
- other
- Posted
- 10h ago
Skills
About the role
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
Weekend Call Handler – 6am to 2pm, Saturday and Sunday
Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security
Teletrac Navman Connected Services is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights
About the Role:
We are growing our team and we’re looking for a proactive and customer-focused Call Handler to join our Connected Services team onsite in the Milton Keynes office. This is a fast-paced, critical role supporting vehicle tracking, emergency response, and EV charging services.
This is an onsite weekend-only position, working Saturday and Sunday, 6am to 2pm, including applicable bank holidays.
Work-Life Balance Commitment:
We value our employees and believe in maintaining a healthy work-life balance.
This opportunity is strictly for individuals seeking part-time weekend work only and is not suitable for those already working full-time Monday to Friday.
As a Call Handler:
You’ll be the first point of contact responding swiftly to system alerts, alarms and Emergency calls (E-calls) and Breakdown calls (B-calls) and EV charging support. You’ll remain resilient during peak times and use your calm telephone manner to provide excellent customer support.
What You’ll Be Doing:
- Deliver outstanding customer service over the phone
- Respond to system alerts, alarms, and customer notifications
- Manage and document vehicle theft cases, emergency, and breakdown calls
- Provide support for EV charging queries
- Ensure all calls are handled efficiently within service level agreements (SLAs)
- Complete administrative tasks accurately and in a timely manner
- Work collaboratively within a small, supportive team
Weekend Call Handler – 6am to 2pm, Saturday and Sunday
Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security
Teletrac Navman Connected Services is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights
About the Role:
We are growing our team and we’re looking for a proactive and customer-focused Call Handler to join our Connected Services team onsite in the Milton Keynes office. This is a fast-paced, critical role supporting vehicle tracking, emergency response, and EV charging services.
This is an onsite weekend-only position, working Saturday and Sunday, 6am to 2pm, including applicable bank holidays.
Work-Life Balance Commitment:
We value our employees and believe in maintaining a healthy work-life balance.
This opportunity is strictly for individuals seeking part-time weekend work only and is not suitable for those already working full-time Monday to Friday.
As a Call Handler:
You’ll be the first point of contact responding swiftly to system alerts, alarms and Emergency calls (E-calls) and Breakdown calls (B-calls) and EV charging support. You’ll remain resilient during peak times and use your calm telephone manner to provide excellent customer support.
What You’ll Be Doing:
- Deliver outstanding customer service over the phone
- Respond to system alerts, alarms, and customer notifications
- Manage and document vehicle theft cases, emergency, and breakdown calls
- Provide support for EV charging queries
- Ensure all calls are handled efficiently within service level agreements (SLAs)
- Complete administrative tasks accurately and in a timely manner
- Work collaboratively within a small, supportive team
You’ll be living local to the Milton Keynes office, able to work 6am to 2pm Saturday AND Sunday, and NOT working full time.
- Fluent English, spoken & written
- Excellent customer service skills with a confident telephone manner
- Strong attention to detail and accuracy
- Ability to stay calm and prioritise in a high-pressure environment
- Good IT skills and ability to learn new systems quickly
- A proactive, problem-solving mindset
- Flexibility and reliability, with willingness to cover shifts when required
Desirable (but not essential)
- Previous experience in an operations centre, control room, or similar environment
- Good geographical knowledge
Why Join Us?
- Be part of a 24/7 operations team supporting essential services
- Make a genuine impact by helping customers in critical situations
- Gain experience in a fast-paced, technology-driven environment
- Full onboarding and support to be successful in your role.