Warranty Coordinator - SVI Trucks

Description

SVI Trucks builds custom fire apparatus, including rescue trucks, hazmat units, command vehicles, fire engines, tanker trucks, law enforcement vehicles and more. Every truck that leaves the factory is truly one-of-kind specified by the customer and built with pride.

The Warranty Administrator and Customer service position at SVI Truck will be receiving all correspondence in relation to warranty or customer service as it pertains to quality deficiencies or repairs. Their responsibility is to communicate with the customer or dealer about their concerns and then communicate with the appropriate Production Manager/Lead to determine SVI Truck’s responsibility and corrective actions for the complaints. This position will also be working with the Managers, Leads, Purchasing, and Sales regarding warranty claims against our vendors whether that is a Chassis-related item or other parts and equipment that we purchase to complete our production process. To help reduce the warranty and service calls and to familiarize themselves with all that SVI does on apparatus builds it is encouraged that the Warranty Administrator interacts with and even helps production build apparatus when time permits.

Essential Functions:

• Maintain effective and professional communication with customers, vendors, and internal personnel.
• Coordinate repairs, transportation, and the timely flow of information to ensure efficient operations.
• Demonstrate initiative, self-motivation, and the ability to work independently while managing multiple priorities.
• Utilize computer software and systems to create and maintain case files, process repair invoices, and manage payments.
• Read, interpret, and understand electrical schematics and manufacturing diagrams.
• Apply knowledge of automotive systems, heavy-duty trucks, water and air plumbing systems, and manufacturing processes.
• Develop and document Standard Operating Procedures (SOPs) for shop floor operations and technician distribution, covering both the construction and repair of apparatus.
• Collaborate with Quality Control (QC) to ensure products meet established quality standards before leaving the facility.
• Perform other duties and responsibilities as assigned.

Requirements

Preferred Qualifications:

• Minimum of one year of experience working in a manufacturing environment.
• Experience in residential or commercial construction.
• Previous experience customizing automotive and heavy-duty vehicles, including vehicle bodies, chassis, and cab interiors.
• Working knowledge of low- and high-pressure air systems.
• Knowledge of water pump systems and associated plumbing.
• Experience with 12V automotive electrical systems and wiring.
• Working knowledge of RV or residential plumbing systems.
• Experience with 120V/240V electrical systems and wiring.
• Previous experience in RV repair, service, or manufacturing.

Benefits:

• Paid Time Off and Sick Time
• Health and Dental Benefits
• Life Insurance
• 401k matching
• Dental Bill reimbursements ($400 per year)
• Tuition Reimbursement
• Employee Referral Program
• 9 Paid Holidays
• We believe your Birthday is a holiday and is a treated as such! Take your Birthday off and get paid!
• Employee Discounts through our vendors

Compensation: $26.00 - $29.00/hour DOE

Hours: 7:00 AM – 3:30 PM, Monday - Friday

Job Type: Full-Time, Hourly, Non-Exempt

Work Authorization: United States (Required)

For more information on our company, please visit www.supervacuummfg.com.

Super Vac is an Equal Opportunity Employer. Super Vac does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.