Warehouse Manager

Description

To lead and oversee all warehouse functions within ICAT’s freight forwarding operations. This position is responsible for ensuring efficient warehouse operations, maintaining inventory accuracy, supporting compliance and safety initiatives, and leading the warehouse team in alignment with ICAT’s operational goals.

Essential Duties and Responsibilities

• Manage warehouse operations including receipt, storage, picking, packing, and dispatching of goods
• Act as point of contact for customer service related needs. Collaborate with operations and customer service teams to ensure accurate and timely order fulfillment, including quoting and conducting customer business review
• Develop strong Customer relationships
• Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
• Author and implement Standard Operating Procedures (SOP’s)
• Develop and implement efficient warehouse processes and layouts to optimize space and workflow. Utilize warehouse management systems (WMS) to manage inventory and streamline operations
• Identify process improvement opportunities and implement best practices and technological solutions
• Use the metrics available to measure workload and productivity
• Maintain accuracy with inventory levels in order to meet internal and external demand of product. Conduct stock audits and ensure inventory integrity
• Address operational issues and inventory discrepancies; communicate effectively with clients and stakeholders
• Prepare turnover report for incoming shift, if applicable
• Assist with planning warehouse layout and space requirements in order to prevent loss or damage and to achieve full warehouse optimization
• Take into account implications of freight turnover, size, weight and other factors when allocating warehouse space
• Ensure warehouse operations comply with all OSHA safety regulations, industry standards, and company policies
• Monitor key performance indicators (KPIs) and prepare reports on warehouse performance and operational efficiency
• Conduct regular safety audits, inspections and training sessions; implement protocols for hazardous materials and equipment safety
• Prepare reports as required
• Oversee maintenance and repair of warehouse equipment and systems, if applicable
• Drive a forklift when necessary
• Performs other duties as assigned

Requirements

Qualifications & Skill Requirements

• Highschool diploma or equivalent required, Bachelor’s degree preferred in Logistics, Supply Chain Management, Business Administration, or related field; relevant certifications (e.g., APICS, CILT) are a plus
• 7+ years of direct or related experience in warehouse. Within the freight forwarding or logistics industry preferred
• 2+ years as a mentor or leading others
• Proficiency in warehouse management systems (WMS)
• In-depth knowledge of safety regulations and warehouse best practices
• Ability to operate a forklift and knowledge of dock equipment
• Intermediate skills with Microsoft Office products (with an emphasis on Word, PPT and Excel)

Physical Requirements

• Must be able sit, walk and stand on a continuous basis, as well as be able to communicate effectively through written and verbal expression using either a PC/keyboard or a telephone.
• Must be able to effectively deal with moderate levels of stress.
• The noise level in the work environment is moderate to high
• Ability to lift and move 40 -80 lbs. in a warehouse environment
• Must be able to stand, kneel, bend, squat and stoop as needed
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job

Key Competencies

• Must lead by example, a highly motivated team player with an outgoing and positive work attitude
• Problem-solving solutions
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Supervisory Responsibilities: Yes

• Direct supervision and accountability of staff
• Support team in setting and achieving goals and performance objectives
• Coach and mentor team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings
• Clearly communicate department and individual initiatives / goals
• Develop, monitor and review regularly metrics and goals with team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the team to be part of ICAT’s overarching goals and mission

Travel Requirement No

Salary Range: $86,674.50 - $101,970

Salary Description

$86,674.50 - $101,970