Vice President, TCE US Travel Network
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Key details
- Location
- Phoenix, AZ, United States
- Work style
- Hybrid
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 10–13 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Visa sponsorship
- No visa sponsorship
- Posted
- 3d ago
Skills
About the role
The Vice President, TCE US Travel Network will be a key member of the US Travel & Concierge Experiences leadership team, responsible for leading the US Travel Network and delivering strong bookings and revenue growth, alongside customer, colleague and operational outcomes.
This role will provide strategic and operational leadership across a complex sales and servicing environment, translating the US TCE strategy into clear priorities and disciplined execution. The Vice President will establish strong accountability for sales and operational performance, coach and develop leaders to raise the selling capability and ensure the organization consistently delivers exceptional experiences for our Card Members.
Working closely with leaders across TCE and broader Global Servicing, the successful candidate will balance day-to-day operational excellence
Lead operational performance
Provide end-to-end leadership for the US Travel Network, setting clear sales and operational priorities and ensuring disciplined execution against business objectives.
Drive strong performance across customer experience, colleague experience, productivity, quality and operational effectiveness.
Establish clear performance expectations and operating rhythms, using data and insights to identify opportunities and take timely action.
Ensure resources and capacity are aligned to customer demand and the highest-priority business outcomes.
Build a culture of continuous improvement, identifying opportunities to simplify processes and improve the effectiveness of the operation.
Deliver an exceptional customer experience
Champion a customer-first culture and ensure the US Travel Network consistently delivers high-quality service to Card Members.
Use customer feedback, operational insights and performance trends to identify and address the root causes of customer pain points.