Universal Banker.Egypt- Distribution - Dokki Branch.Retail Banking
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Skills
About the role
Manage cash transactions through Tener counters at the new branch model. Minimize customer attrition and reduce liability & service application rejections. Customer acquisition through sales to walk-ins Take ownership Of customer complaints and take them to resolution. Introduce & educate Customers on the use of Bank alternative Channels & new digital technologies. UB will be responsible for the achievement Of KPI's on personal Banking products as well as cross selling other segment Products.
Ensure compliance to policies and processes targeting "Zero" operational losses. The UB will have to handle customer with different demographics, without any bias on nationality, income or race. UB is expected to work amicably with all support units, CCu, and DBC to deliver a fulfilling experience without Channel disparity. The I-JB is required to maintain good working relationships with clients to ensure in. de th understanding Of the client's business to achieve P B, & MG objectives.
The will have to deal with unstructured and complex Customer problems related to the Bank (not restrictcd to the Branch). UB has to deal with all financial transactions problems whether cash shortage, excess, Or ossibilit or frauds.