Travel Operations Agent - Hybrid CDMX
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Key details
- Location
- Mexico City, Mexico
- Work style
- Hybrid
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
About the role
Be exceptional service – oriented Travel Counselor in order to satisfy our demanding clients. Prioritizes customer commitment and service as the most urgent and important aspect of own work,
Enable the attend customers calls or emails for Online channel. Responsible for advice and guide customers on the website. Assistance to amends, change or cancel customers’ bookings.
Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.
Be multi – skill oriented and teamwork so that they would handle different processes.
Achieve, keep and exceed our monthly productivity and quality goals.
Ensure that bookings fulfillment is correctly and well documented in each reservation.
Responsible of attends customer Online calls, emails.
Provides a high quality service avoid any customer dissatisfaction
Responsible of fulfillment for each bookings
Responsible of generation for daily call reports
Follow up cases with different vendors and maintain a strong communication with them