Ticket Taker | Part Time | David L. Lawrence Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

As a Ticket Taker, you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests.

This role will pay an hourly rate of $13.00 - $15.00.

Benefits for Part-Time Roles: 401(k) savings plan and 401(k) matching.

This position will remain open until February 5, 2027.

The David L Lawrence Convention Center (DLCC) is the region’s premier event facility conveniently situated along the beautiful Allegheny River in downtown Pittsburgh. Built as the first LEED Gold Certified convention center in 2003, it earned the LEED Platinum Certification for Existing Buildings in 2012, making it the first convention center to have multiple LEED certifications. With over 1.5 million square feet of space, including over 313,000 sf of exhibit space and a 33,000 sf ballroom, the Center has hosted many annual conventions, public shows, sporting events, celebrity galas, and prestigious gatherings. The skilled staff is ready and eager to deliver exceptional experiences.

• Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
• Greet guests warmly, answer questions, and provide information about the event and venue as needed.
• Monitor and control the entry points to ensure that only authorized guests enter the event.
• Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
• Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
• Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
• Report any suspicious activity or security concerns to the appropriate personnel immediately.
• Help guests with special needs or requirements, ensuring they have a positive experience.
• Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
• Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
• Perform other tasks and responsibilities as assigned.

• Previous experience in a customer service-based industry is preferred.
• Previous experience within sports, entertainment, or a related field is preferred.
• Ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be able to work a flexible schedule, including weekends, nights, and holidays as required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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