Technician 5, Engineering

Job Description

主要职责 (Primary Responsibilities)

一、内部质量检测与数据管理 (Internal Quality Testing & Data Management)

1. 产品质量监控
2. 问题识别与处理
3. 数据分析
4. AI 导入

二、客户质量支持 (Customer Quality Support)

1. 客户沟通与协调
   • 收集和处理客户反馈和质量投诉
   • 记录客户问题描述和需求
   • 与客户进行初步信息确认和核实
   • 协调内部团队与客户之间的沟通
2. 现场支持与调查
   • 协助参与客户现场质量问题调查
   • 收集问题相关的产品样品和数据
   • 记录现场发现和测试结果
   • 协助准备客户现场报告
3. 问题追踪与反馈
   • 跟踪客户质量问题的处理进展
   • 整理和更新问题追踪数据库
   • 协助准备客户反馈报告
   • 确保客户得到及时的问题更新
4. 质量文档与报告
   • 准备客户质量报告的支持数据
   • 整理测试结果和分析数据
   • 协助撰写质量分析文档
   • 维护客户质量档案和历史记录
5. 持续改进支持
   • 参与客户质量评审会议(记录、数据支持)
   • 协助整理改进建议和行动项
   • 跟踪改进措施的执行情况
   • 支持客户满意度提升工作

Qualifications

必需条件 (Essential Requirements)

• ✓ 学历背景: 理工科专业本科毕业，2026年应届毕业生优先
• ✓ 专业方向: 电子工程、机械工程、材料科学、自动化、计算机等相关专业
• ✓ 英语水平: 英语四级或以上，能够理解英文技术文档、阅读客户邮件和进行基本口头沟通
• ✓ 基本素质:
  • 性格开朗乐观，积极主动
  • 责任心强，注重细节
  • 学习能力强，愿意学习新知识
  • 具有团队合作精神
  • 良好的沟通能力和客户意识

加分项 (Preferred Qualifications)

• 热爱运动，身体素质良好
• 有客户服务或客户沟通经验
• 熟悉质量管理体系(QMS)基本概念
• 有数据分析或办公软件操作经验
• 具有制造业实习经验
• 英语4级或以上

Additional Information

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.

Company Description

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

Join us and let’s shape the future of data.