Technical Systems Manager

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Job Title: Technical Systems Manager

Department: Technology Services

Division: Technology Systems & Services

FLSA Status: Exempt

Grade: 9

Salary Range: $76,100 - $98,900

Union: N/A

Reports to: Director of Technology Services

General purpose: The Technical Operations Manager is responsible for the administration, integration, security, and ongoing operational management of MICA’s endpoint computing environment and supporting technical systems. Working collaboratively with the Technology Systems and Services team and campus stakeholders, the position ensures the reliability, security, and effectiveness of technology infrastructure supporting the institution’s academic and administrative operations.

Summary of Essential Functions:

• Oversee the administration, maintenance, and operational performance of MICA’s endpoint computing environment and supporting Windows systems.
• Lead technology deployment, integration, asset lifecycle management, and operational support initiatives.
• Implement and maintain Windows systems and applications that support academic and administrative technology objectives.
• Ensure the security, reliability, and standardization of hardware, software, and enterprise systems.
• Coordinate technology procurement, licensing, vendor relationships, and implementation activities.
• Integrate systems and processes across platforms and departments to enhance operational efficiency.

Essential Duties & Responsibilities:

• Manage and maintain MICA’s PC infrastructure, including Windows servers, laptops, mobile devices, workstations, and other computing equipment
• Develop, maintain, test, deploy, and support standardized software images and configurations for classrooms, labs, desktops, laptops, and other portable devices, ensuring they meet academic and administrative requirements.
• Oversee software licensing, asset management, distribution, and compliance processes, including Vendors/Suppliers management to ensure appropriate utilization of technology resources and reliable service delivery.
• Oversee technology asset and device lifecycle management, including procurement, deployment, configuration, inventory, maintenance, upgrades, replacement, security and retirement.
• Collaborate with the Technology Systems and Services teams to develop, implement and support enterprise technology solutions that meet diverse departmental needs.
• Serve as a project lead for technology initiatives, partnering with various departments to ensure alignment with academic goals.
• Test, validate, troubleshoot and document applications and hardware, software, applications and system configurations to ensure reliability and functionality.
• Implement and maintain enterprise security practices, including endpoint protection, access controls, backup technologies, and single sign-on integrations..
• Develop and maintain standard operating procedures, technical documentation, configuration standards, and operational practices that promote consistency and continuous improvement.
• Provide responsive help desk customer support to faculty, staff, and students regarding hardware and software issues.
• Troubleshoot and resolve general hardware and software issues, ensuring minimal disruption to academic activities.
• Manage, support, and troubleshoot MS O365, MS Active Directory, multi-site environments, security, Azure, Group Policy Objects, and VMware vSphere, network switching, routing fundamentals, and formal change management control.
• Implementing enterprise security best practices, backup technologies, and user account single sign-on integrations.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Strong knowledge of Windows operating systems, endpoint management, server administration, and enterprise technology environments.
• Working knowledge of Microsoft 365, Active Directory, Azure, Intune, Group Policy, virtualization technologies, and backup solutions.
• Understanding of server architecture, system integrations, network fundamentals, information security, and technology lifecycle management.
• Ability to manage technology projects, coordinate vendors, and oversee multiple priorities and competing deadlines.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify issues and implement effective solutions.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Ability to work collaboratively in a team-oriented environment with a strong focus on customer service.
• Self-motivated with a keen ability to quickly learn new technologies and systems.
• Understanding of server architectures, inter-system relationships, and technology support services, with a focus on Azure/Intune/O365, virtualization technologies, and backup solutions.
• Strong problem-solving and communication skills, capable of conveying technical information to non-technical users.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of progressively responsible experience in systems administration, endpoint management, infrastructure support, or a related IT discipline.
• Demonstrated experience administering Windows operating systems, enterprise applications, hardware, and software environments.
• Experience supporting Microsoft enterprise technologies and managing endpoint computing environments.
• Extensive knowledge of hardware and software environments, particularly in Windows operating systems, with basic MacOS experience.

Preferred Qualifications:

• Certifications in Microsoft technologies, ITIL, PMP, or other relevant IT certifications.
• Prior experience in a higher education or complex multi-departmental environment.
• Experience with Microsoft Azure, Intune, Microsoft 365, virtualization, and enterprise backup solutions.

Reporting to this position: TBD

Conditions of Employment:

• Satisfactory Background Check
• Unusual Circumstances related to position: This position requires on-call availability outside of regular business hours, including evenings, weekends, and holidays, to respond to occasional emergencies, service disruptions, and to support scheduled system testing, maintenance, or implementations.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to (50) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)
• Work environment: minimal
• Required training: Handbook orientation, Anti-Harassment.

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.