Technical Support Specialist
Pero, Italy1w ago
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Key details
- Location
- Pero, Italy
- Work style
- Onsite
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
italianmicrosoft officetechnical supportvideo surveillance
About the role
Location: Pero, ItalyContract: Temporary, 6 months, with the possibility of extensionWork model: On-site
Candidates with a technical education and a strong interest in developing their skills are encouraged to apply. Recent graduates and junior candidates are welcome.
Role
As a Technical Support Specialist, you will provide pre-sales and post-sales technical support to customers, helping them troubleshoot technical issues and make the most of our products. Based in Pero, you will work closely with the Technical Manager for Italy and the wider team to develop your product knowledge and deliver effective technical assistance.
This is a junior-friendly opportunity for candidates with a technical background who are interested in developing their skills in the fire and security industry.
Key Responsibilities
Provide technical support to customers over the phone, helping them identify and resolve product-related issues.
Support customers with technical questions and basic troubleshooting during pre-sales and post-sales activities.
Test products and verify their functionality to ensure they perform as expected.
Assist with software configuration and technical problem-solving.
Develop and maintain knowledge of existing products and learn about new product solutions.
Support the preparation and translation of technical manuals and documentation.
Work closely with the internal team to share product knowledge and support ongoing technical activities.
Visit customer sites when required to provide technical assistance.
Requirements
High school diploma in Electronics or a related technical field, or equivalent technical education.
Fluency in Italian and basic knowledge of English.
Basic knowledge of MS Office and general IT tools.
Good communication and problem-solving skills, with a customer-oriented approach.
Ability to work effectively as part of a team.
Flexibility and willingness to learn new products and technical solutions.
Experience in technical support, particularly providing telephone or on-site assistance, is an advantage.
Knowledge of the fire and security industry, including fire detection, intrusion systems or video surveillance, is an advantage.
Candidates with a technical education and a strong interest in developing their skills are encouraged to apply. Recent graduates and junior candidates are welcome.
Role
As a Technical Support Specialist, you will provide pre-sales and post-sales technical support to customers, helping them troubleshoot technical issues and make the most of our products. Based in Pero, you will work closely with the Technical Manager for Italy and the wider team to develop your product knowledge and deliver effective technical assistance.
This is a junior-friendly opportunity for candidates with a technical background who are interested in developing their skills in the fire and security industry.
Key Responsibilities
Provide technical support to customers over the phone, helping them identify and resolve product-related issues.
Support customers with technical questions and basic troubleshooting during pre-sales and post-sales activities.
Test products and verify their functionality to ensure they perform as expected.
Assist with software configuration and technical problem-solving.
Develop and maintain knowledge of existing products and learn about new product solutions.
Support the preparation and translation of technical manuals and documentation.
Work closely with the internal team to share product knowledge and support ongoing technical activities.
Visit customer sites when required to provide technical assistance.
Requirements
High school diploma in Electronics or a related technical field, or equivalent technical education.
Fluency in Italian and basic knowledge of English.
Basic knowledge of MS Office and general IT tools.
Good communication and problem-solving skills, with a customer-oriented approach.
Ability to work effectively as part of a team.
Flexibility and willingness to learn new products and technical solutions.
Experience in technical support, particularly providing telephone or on-site assistance, is an advantage.
Knowledge of the fire and security industry, including fire detection, intrusion systems or video surveillance, is an advantage.