Technical Solution Consultant

Accountabilities

In this role, you will lead the technical aspects of the sales process, helping customers understand how the platform fits their needs while equipping internal teams with the knowledge and resources to succeed. Your responsibilities will include:

• Partner with Sales Representatives, Regional Vice Presidents, Account Managers, and Solution Consultants to support new customer acquisition and existing customer growth.

• Present the technical value proposition through customer presentations, live demonstrations, written responses, and in-person or virtual Q&A sessions.

• Lead technical discussions covering AI governance, frameworks, models and testing, security, data privacy, cloud architecture, integrations, and system architecture.

• Explain how the solution integrates into customer technology ecosystems, addressing APIs, web services, MCPs, A2A, connectors, data import/export tools, edge integrations, and integration roadmaps.

• Assess scalability, reliability, availability, release management, and disaster recovery considerations.

• Design and deliver demonstrations, scripts, integration architecture diagrams, and technical materials that communicate complex capabilities clearly.

• Lead technical discovery by connecting customer requirements and signals to desired outcomes, then communicate integration needs and technical requirements to implementation teams.

• Adapt communication to diverse stakeholders, including IT leaders, technical buyers, AI governance and privacy specialists, CISOs, and HRIS analysts.

• Support RFP, RFI, RFQ, and technical questionnaire responses by coordinating input from Security, Privacy, AI Governance, Engineering, Cloud Operations, and Product Management teams.

• Research and benchmark competitive solutions, industry standards, and emerging technologies to strengthen technical positioning and identify opportunities for improvement.

• Develop technical answers and supporting assets when suitable documentation or resources do not already exist.

• Share best practices and differentiators with the Solution Consulting team, maintaining reusable materials in shared knowledge management resources.

• Build expertise in evolving products, processes, and technologies, acting as an internal resource for post-sale technical questions.

• Relay customer feedback and product insights to Product Management and Engineering, and contribute to internal enablement for sales and account management teams.

• Maintain awareness of privacy and security obligations while taking on additional responsibilities as business needs evolve.

Requirements

To succeed in this role, you will combine strong technical knowledge with consultative selling skills and the ability to communicate confidently with both technical and business audiences. You should bring:

• At least 5 years of pre-sales experience, particularly in cloud-based environments.

• Experience with SaaS and enterprise software solutions; knowledge of Human Capital Management, talent management, HRIS, or CRM platforms is highly desirable.

• Understanding of cloud architecture, APIs, MCP, A2A, integrations, information security, data privacy, and AI governance.

• Strong presentation and demonstration skills, with the ability to lead technical conversations, engage decision-makers, and communicate complex concepts effectively.

• Proven ability to translate technical capabilities into clear customer value and support consultative solution selling.

• Excellent relationship-building skills and the ability to collaborate with customers, sales teams, and cross-functional technical stakeholders.

• Strong written and verbal communication, organizational, and time-management skills.

• A results-oriented mindset, with the ability to work independently, take ownership, and deliver with minimal supervision.

• Resourcefulness and persistence in finding answers across teams and time zones, including creating technical documentation and assets when existing resources are unavailable.

• Comfort working with geographically distributed teams and coordinating across multiple functions.

• Familiarity with Salesforce.com and customer engagement processes.

• A strong interest in developing in-depth knowledge of the platform and its products.

Benefits

• Remote work opportunity within the United States.

• Opportunity to work alongside cross-functional sales, product, engineering, and technical teams.

• Exposure to evolving technologies and enterprise topics, including AI governance, cloud architecture, security, and integrations.

• Opportunities to contribute to technical enablement, knowledge sharing, and the development of reusable resources.