Technical Services Analyst I

The Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

This position will serve Rheem North America, located in Fort Smith, AR. This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.

• Install, configure, and set up new computer hardware including printers
• Install, configure, and upgrade software
• Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
• Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
• Configure, install, support and maintain local telephony hardware, software and peripherals
• Procure, setup and support enterprise standard smartphones and other cellular devices
• Move computers and peripherals from one office location to another
• Provide connectivity of PC hardware to the LAN (local area network)
• Lift and carry moderately heavy equipment for installations and moves
• Troubleshoot routine software and PC hardware problems
• Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
• Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
• Travel to Rheem locations as needed
• Other duties as assigned

• Bachelor’s Degree in Information Technology, Computer Science, or related field.

• Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.

• Excellent communication skills, written and verbal, with attention to detail and accuracy.

• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

• Demonstrates ability to work well with others in a matrix team environment.

• Ability to handle confidential information in a discreet and professional manner.

• Problem analysis and problem-solving skills.

• Demonstrates ability to consistently meet deadlines and prioritize tasks.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

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