Technical Officer

JLL empowers you to shape a brighter way.  

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

1. Technical Operations & Maintenance

• Perform preventive and corrective maintenance on workplace infrastructure, including AV systems, smart office sensors, access control, lighting, HVAC interfaces, and IT hardware peripherals.
• Troubleshoot and resolve technical issues related to desk booking systems, room scheduling software, video conferencing tools (e.g., Teams, Zoom, Poly), and IoT devices.
• Ensure compliance with safety standards and operational protocols during all maintenance activities.

2. Workplace Experience Support

• Act as the primary point of contact for urgent technical requests from employees, providing rapid response and resolution to minimize disruption to daily operations.
• Collaborate with the Work Dynamics team to implement changes supporting hybrid work policies, such as reconfiguring workstations, upgrading collaboration spaces, or deploying new digital signage solutions.
• Gather feedback from users to identify recurring issues and propose long-term technical improvements.

3. Project Coordination & Vendor Management

• Assist in managing small-scale renovation projects, technology upgrades, or facility modifications.
• Coordinate with external vendors and contractors for specialized repairs or installations; supervise on-site work to ensure quality and adherence to timelines.
• Maintain accurate records of service tickets, asset inventories, and maintenance logs using CMMS (Computerized Maintenance Management Systems) or ticketing platforms.

4. Mentorship & Knowledge Sharing

• Train and guide junior technicians on best practices, standard operating procedures (SOPs), and troubleshooting techniques.
• Develop and update technical documentation and user guides for common workplace technology tools.
• Contribute to continuous improvement initiatives within the Work Dynamics team.

Qualifications & Requirements

Education & Experience

• Associate degree or higher in Electrical Engineering, Facilities Management, IT Support, or a related technical field.
• Minimum of 5–7 years of relevant experience in facilities operations, technical support, or workplace services, preferably in a multinational corporate environment.
• Proven experience with smart building technologies, AV systems, and hybrid workplace tools.

Technical Skills

• Strong knowledge of electrical systems, low-voltage cabling, HVAC basics, and network infrastructure.
• Familiarity with workplace management platforms (e.g., Robin, Envoy, Microsoft Viva Topics) and ticketing systems (e.g., ServiceNow, Jira).
• Ability to read technical diagrams, blueprints, and equipment manuals.

Soft Skills

• Excellent problem-solving abilities with a customer-centric mindset.
• Strong communication skills in both Mandarin Chinese and English (written and spoken) to collaborate with global teams and diverse stakeholders.
• Ability to work independently under pressure and manage multiple priorities effectively.
• Commitment to sustainability and energy-efficient practices.

Location:

On-site –Shanghai, China

Job Tags:

Legal Compliance

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.